Senior Client Delivery Lead - Markets

Kraken; New York (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with employer match

Equity options

Parental leave

Flexible working environment

Modern office or co-working spaces

Job summary

Kraken is seeking a Senior Client Delivery Lead to guide North American utilities through complex technology transformations. You’ll bridge business, product, and engineering, owning client relationships and aligning delivery across billing, finance, data, and DERMS domains.

You’ll work hands-on with Kraken’s product managers and developers, triaging requirements, shaping solutions, and ensuring timely value delivery. The role is North America based, onsite in NYC with travel to client sites.

Qualifications

• Technical delivery/product experience with strong client-facing skills
• Experience bridging business and engineering teams
• Sector experience in energy/utilities is a plus

Responsibilities

• Manage client relationships with product owners and business owners
• Be the first point of contact for tech development and escalation for the domain/product issues
• Be the knowledge base of how Kraken works and how we deliver the Kraken Platform
• Triaging incoming requests and communicating client priorities internally
• Summarizing client needs and timelines to enable Kraken platform development
• Support the engineering team to deliver product features
• Challenge clients to drive continuous iteration and deployment

Skills

Agile delivery

Product management

Customer journeys

Communications

Stakeholder management

Influencing

Delivery pipelines

Consulting experience

Regulatory compliance

Education

Degree qualified

Tools

Miro

Office Suite

Job description

Framework:

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Senior Client Delivery Lead

Kraken is looking for a Senior Client Delivery Lead to help North American utilities navigate complex technology transformation. Sitting within our Markets Delivery team, you’ll operate at the intersection of clients, product, and engineering, helping solve problems across an evolving energy landscape that includes grid modernization, market operations, and smarter infrastructure.

This is a highly technical, client‑facing role. You’ll need to understand how technology fits together, get into the detail of integrations and APIs, and translate complex client requirements into solutions our product and engineering teams can deliver. You’ll own client relationships within your domain, troubleshoot and triage technical challenges, influence priorities, and challenge clients to think differently about how technology can solve their problems.

We’re looking for someone with strong technical delivery or product experience who can comfortably bridge conversations between business and engineering teams. Energy or utility experience is valuable, particularly across markets, DERMS, data, billing, or related domains.

You’ll thrive here if you’re technically curious, comfortable with ambiguity, willing to get hands‑on, and confident navigating complex stakeholder environments while keeping delivery moving.

Where you'll fit in:

We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.

You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long‑term migration projects.

The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms…) for our client projects. This is either migrating onto our Kraken platform or managing long‑term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

The Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

There are 9 domains across our Delivery teams, with this opening being with our Markets Delivery Team. The position sits right in the middle of where the industry is heading: grid modernization, smarter infrastructure, evolving market dynamics, and how utilities actually operationalize all of it through technology. The team are looking for someone who understands how the pieces fit together across the broader utility ecosystem and can navigate the complexity that comes with it.

What you'll own:

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarizing and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

This is a hands‑on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.

We are a flat and agile organization and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self‑starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organization.

You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

What you'll bring to the party:

• At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).
• Strong agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience - our clients are undergoing huge transformations that take time and require our understanding
• Consulting experience is a plus
• Regulatory compliance experience is a plus
• We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.

Experience / Qualifications needed:

• Technical mindset, experience in the energy supply sector and with customer journeys
• Degree qualified equivalent, with strong client delivery and/or product ownership experience
• Experience in client facing roles and stakeholder management
• Experience in managing technical product or projects
• Exceptional interpersonal skills
• Proficient in tools such as miro and office suite

Culture fit:

• Passionate about leading, motivating and developing others
• Passionate about helping customers (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy)
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
• Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
• Confident in decision making
• Supportive
• Approachable
• Inclusive
• Resilient, working well under pressure

Why you’ll love it here:

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre‑tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co‑working spaces depending on location.
• The salary range for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.