Client Solutions Engineer - Platform & Delivery

Kraken; New York (NY); On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Great health, dental, and vision plans

401(k) plan with employer match

Parental leave

Pre-tax commuter benefits

Flexible working environment

Equity options

Modern offices or co-working spaces

Job summary

Kraken is building a hands-on engineering team in New York to bridge client needs with delivery of production software. You will own the build, guide clients through unfamiliar territory, run discovery, and ship solutions end-to-end in a fast-paced environment.

You’ll collaborate with client engineering, delivery, and product teams, balancing immediate client needs with long-term platform direction and reusable patterns across Kraken.

Qualifications

• Independent delivery of production software and ability to navigate unfamiliar codebases.
• Experience leading discovery or solution discussions with clients.
• Ability to use coding agents and AI-enabled tools with engineering judgment.

Responsibilities

• Build client relationships and understand client operations to uncover friction.
• Lead client conversations, build trust and guide adoption of Kraken capabilities.
• Turn unclear problems into buildable solutions with practical paths.
• Build and ship production software using Kraken capabilities with minimal client-specific complexity.
• Operate with an agent-first approach and stay accountable for delivered results.
• Ensure an end-to-end outcome, including adoption and verification post-deployment.
• Collaborate across Kraken teams to align on problems and roadmap opportunities.
• Extend impact by turning successful approaches into reusable capabilities.

Skills

Software engineering

Client-facing

Problem solving

Agent-first

Ownership

Ambiguity tolerance

Collaborative mindset

Clear explanations

Job description

Kraken is building a hands-on engineering team in New York to bridge client needs with delivery of production software. You will own the build, guide clients through unfamiliar territory, run discovery, and ship solutions end-to-end in a fast-paced environment.

You’ll collaborate with client engineering, delivery, and product teams, balancing immediate client needs with long-term platform direction and reusable patterns across Kraken.