Energy Services Engineer — Customer Solutions

Eversource; Westwood (MA); On-site; USD 56,000 - 76,000; Full time

Job summary

Eversource Energy in Westwood, MA seeks an Energy Services Engineer to be the primary contact for commercial, industrial, and residential customers, helping them understand and optimize energy use and efficiency.

You’ll manage service requests, coordinate work orders, and ensure seamless electric service delivery while building strong relationships with customers and internal teams. A Bachelor’s degree in Engineering and 2+ years in electro-technology are required.

Qualifications

• Bachelor’s degree in Engineering is required.
• 2+ years of electro-technology and end-use applications experience across residential, commercial, and industrial sectors.
• Valid driver’s license and access to a personal vehicle.

Responsibilities

• Serve as the technical liaison for customers, explaining energy use and applications.
• Conduct engineering studies and prepare detailed reports on energy solutions.
• Manage inquiries related to billing, rates, and service for assigned customer segments.
• Support Account Executives with work order creation and coordination.
• Communicate company standards, policies, and contractual requirements to customers.
• Track and prioritize customer work requests, ensuring timely service delivery.
• Collaborate with internal teams to implement distribution system modifications.
• Promote energy efficiency programs and identify opportunities for new business development.

Skills

Customer focus

Problem solving

Initiative

Education

Bachelor’s degree in Engineering

Job description

Eversource Energy in Westwood, MA seeks an Energy Services Engineer to be the primary contact for commercial, industrial, and residential customers, helping them understand and optimize energy use and efficiency.

You’ll manage service requests, coordinate work orders, and ensure seamless electric service delivery while building strong relationships with customers and internal teams. A Bachelor’s degree in Engineering and 2+ years in electro-technology are required.