Customer Service Engineer I ( Customer - Facing Role)

Eversource; Westwood (MA); On-site; USD 56,000 - 76,000; Full time

Job summary

Eversource Energy in Westwood, MA seeks an Energy Services Engineer to be the primary contact for commercial, industrial, and residential customers, helping them understand and optimize energy use and efficiency.

You’ll manage service requests, coordinate work orders, and ensure seamless electric service delivery while building strong relationships with customers and internal teams. A Bachelor’s degree in Engineering and 2+ years in electro-technology are required.

Qualifications

• Bachelor’s degree in Engineering is required.
• 2+ years of electro-technology and end-use applications experience across residential, commercial, and industrial sectors.
• Valid driver’s license and access to a personal vehicle.

Responsibilities

• Serve as the technical liaison for customers, explaining energy use and applications.
• Conduct engineering studies and prepare detailed reports on energy solutions.
• Manage inquiries related to billing, rates, and service for assigned customer segments.
• Support Account Executives with work order creation and coordination.
• Communicate company standards, policies, and contractual requirements to customers.
• Track and prioritize customer work requests, ensuring timely service delivery.
• Collaborate with internal teams to implement distribution system modifications.
• Promote energy efficiency programs and identify opportunities for new business development.

Skills

Customer focus

Problem solving

Initiative

Education

Bachelor’s degree in Engineering

Job description

Job Overview

Eversource will not offer immigration-related sponsorship for this position. Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Location: Westwood, MA

Department: New Customer Connections

Schedule: Monday–Friday, 7:30 AM – 4:00 PM

Starting Rate of Pay: $47.65/hour

Union Represented Position

About the Role

Join our team as an Energy Services Engineer, where you’ll combine technical expertise with customer service to deliver innovative energy solutions. In this role, you’ll be the primary point of contact for commercial, industrial, and residential customers, helping them understand and optimize energy use across a variety of applications. You’ll manage service requests, coordinate work orders, and ensure seamless delivery of electric services—all while building strong relationships and promoting energy efficiency.

What You’ll Do

• Serve as the technical liaison for customers, explaining energy use and applications.
• Conduct engineering studies and prepare detailed reports on energy solutions.
• Manage inquiries related to billing, rates, and service for assigned customer segments.
• Support Account Executives with work order creation and coordination.
• Communicate company standards, policies, and contractual requirements to customers.
• Track and prioritize customer work requests, ensuring timely service delivery.
• Collaborate with internal teams to implement distribution system modifications.
• Promote energy efficiency programs and identify opportunities for new business development.

What We’re Looking For

• Education: Bachelor’s degree in Engineering (required).
• Experience: 2+ years of experience with electro-technologies and end-use applications across residential, commercial, and industrial sectors.
• Skills: Strong customer focus, problem-solving ability, and initiative.
• Other Requirements: Valid driver’s license and access to a personal vehicle.

Why Join Us?

• Competitive pay and comprehensive benefits.
• Opportunity to work on impactful energy projects.
• Collaborative team environment focused on innovation and customer success.

#custajd #LI-ES3

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability
• Build trusting relationships

Worker Type

Regular

Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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VEVRRA Federal Contractor

Who We Are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system.

Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers.

We are a company dedicated to our customers, communities and employees.

We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.