Technician B, Electric Service Support Center (SW)

Eversource; Berlin (CT); On-site; USD 69,000 - 76,000; Full time

Job summary

Eversource Energy is seeking a customer service representative for its Electric Service Support Center. You will handle high volumes of customer requests for new installs, upgrades, removals, and service changes for residential and commercial clients.

You’ll gather information, provide cost estimates, and coordinate inspections through multiple departments. Ideal candidates have an Associates degree in electrical technology (or related) and 2 years of relevant experience, with strong

Qualifications

• Associates degree in electrical technology or related discipline preferred.
• Two years of related experience required.

Responsibilities

• Receive and process customer service requests via phone, web, email, and fax.
• Provide upfront cost estimates and coordinate inspections and licensing requirements.
• Serve as primary contact for customers, contractors, and officials.
• Update work requests with field notes and progress; support multiple departments as needed.
• Travel between MA/CT/NH and be available for emergency restoration.

Skills

Microsoft Word

Microsoft Excel

NESC knowledge

Electrical experience

Interpersonal skills

Written and verbal communication

Team oriented

Education

Associates degree in electrical technology or related discipline

Tools

Storms Work Management System

i-Scheduler

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position

This position works as part of the Electric Service Support Center team responsible for the high volume of incoming calls and correspondence from its customers; with quality, timeliness, and efficiency. Customer requests may include but are not limited to new installs, upgrades, and removal of electric service; for both residential and commercial customers. Individual will receive and process incoming customer requests for service over the telephone, web, email, and facsimile, and will ensure all work requests are in usable form; i.e., complete customer information, contractor information, work request primary point(s) of contact, and description of work). Interpreting and implementing numerous policies and procedures and providing superior customer service is a must to meet the job requirements.

Essential Functions

Obtains information relevant to the design and construction of the service request and responding to questions from the customer; including but not limited to technical requirements for electric service connections, schedule dates, inspection requirements, and licensing and easement requirements. Serves as the primary point of contact and advocate for the customer, contractor, and/or municipal official(s). Provides applicable upfront cost estimates. Processes electrical inspections, prepayments, and contributions in aid of construction from its customers. Handles certain non-design job types; from customer initiation to completion. Interacts with Eversource employees across the organization; including but not limited to Engineering, Electric Operations, Customer Billing Services, and Remittance Services. Supports Engineering, Electric Operations and other areas as necessary with updating work requests with field notes, customer appointments, and work request progress. Works an emergency storm assignment as required.

Technical Knowledge/Skill/Education/Licenses/Certifications

Technical Knowledge/Skill: Ability to perform a variety of tasks requiring initiative, sound judgment, organization, and prioritization is required. Computer experience including Microsoft Word and Excel is required. Knowledge of the National Electric Safety Code is preferred. Utility and/or electrical experience is preferred. Electrical License; Journeyman or Master Electrician is desired. Storms Work Management System (including i-Scheduler) experience is desired. C2 experience is desired. Applicants will be required to successfully pass the Technician aptitude test. Excellent interpersonal and written and oral communication skills Must be team oriented

Education

Associates degree (in electrical technology or related discipline preferred) or two years of related experience required.

Experience

Two (2) years of related experience.

Licenses & Certifications

Individual must hold a valid motor vehicle operator’s license.

Working Conditions

Must be available to work emergency restoration assignment as required. Must be available to travel between MA/CT/NH as necessary.

#custajd #LI-ES3 Competencies

Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $68,810.00-$76,450.00

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.