Energy Programs Referral Specialist — Front-End Support

Center For Extended Care At Amherst; Greenfield, Northern (MA, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Retirement Plan

Flexible Spending Plans

Vision Insurance

Long-Term Disability Insurance

Sick, Vacation, Float time and 12.5%%H

Job summary

Community Action Pioneer Valley is seeking an Energy Programs Referral Specialist for its Greenfield location. The role focuses on front-end client services, including intake, eligibility assessment, referrals, and emergency services to assist households in need.

A locally rated, supportive team environment is offered with competitive benefits and professional development. The ideal candidate has 2+ years in customer service, comfort with computer systems and phone communication, and a

Qualifications

• At least 2 years of customer service experience.
• Comfortable using computers and talking on the phone.

Responsibilities

• Front-end client services including initial intake, determining eligibility, referrals, and emergency services.

Skills

Customer service

Phone communication

Computer skills

Job description

Community Action Pioneer Valley is seeking an Energy Programs Referral Specialist for its Greenfield location. The role focuses on front-end client services, including intake, eligibility assessment, referrals, and emergency services to assist households in need.

A locally rated, supportive team environment is offered with competitive benefits and professional development. The ideal candidate has 2+ years in customer service, comfort with computer systems and phone communication, and a