Energy Programs Intake & Referral Specialist

Community Action Pioneer Valley; Greenfield (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

Community Action Pioneer Valley’s Energy Programs is seeking a Referral Specialist in Greenfield to provide front-end client services, including intake, eligibility screening, referrals, and emergency assistance. This 37.5-hour/week role offers a supportive environment with opportunities for training and professional development.

The ideal candidate has at least 2 years in customer service, is comfortable with computers and phone communication, and enjoys helping others as part of a nationally

Qualifications

• At least 2 years of customer service experience.
• Comfortable using computers and speaking on the phone.
• Desire to help others.

Responsibilities

• Provide front-end client services including intake and eligibility screening.
• Coordinate referrals and emergency assistance as needed.
• Contribute to a supportive, professional team environment.

Skills

Customer service

Phone support

Computer skills

Job description

Community Action Pioneer Valley’s Energy Programs is seeking a Referral Specialist in Greenfield to provide front-end client services, including intake, eligibility screening, referrals, and emergency assistance. This 37.5-hour/week role offers a supportive environment with opportunities for training and professional development.

The ideal candidate has at least 2 years in customer service, is comfortable with computers and phone communication, and enjoys helping others as part of a nationally