Energy Programs Referral Specialist (Greenfield)

Community Action Pioneer Valley; Greenfield (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

Community Action Pioneer Valley’s Energy Programs is seeking a Referral Specialist in Greenfield to provide front-end client services, including intake, eligibility screening, referrals, and emergency assistance. This 37.5-hour/week role offers a supportive environment with opportunities for training and professional development.

The ideal candidate has at least 2 years in customer service, is comfortable with computers and phone communication, and enjoys helping others as part of a nationally

Qualifications

• At least 2 years of customer service experience.
• Comfortable using computers and speaking on the phone.
• Desire to help others.

Responsibilities

• Provide front-end client services including intake and eligibility screening.
• Coordinate referrals and emergency assistance as needed.
• Contribute to a supportive, professional team environment.

Skills

Customer service

Phone support

Computer skills

Job description

Energy Programs Referral Specialist (Greenfield)

Community Action Pioneer Valley’s Energy Programs has an opening for a Referral Specialist. This position is responsible for front-end client services including initial intake, determining eligibility, referrals, and emergency services. Come join one of the top-rated Energy Conservation teams in the Community Action Network nationally!

The ideal candidate will have at least 2 years of customer service experience, be comfortable using computers and being on the phone, and enjoy helping others. This is a 37.5 hour a week position.Pay range $20.16 to $21.39/hr.

Community Action offers a supportive work environment, outstanding benefits, training, professional development and outstanding benefits. We offer: Health Insurance, Dental Insurance, Retirement Plan, Flexible Spending Plans, Vision Insurance, Long-Term Disability Insurance, Sick, Vacation, Float time and 12.5 paid Holidays. Community Action is a qualifying employer for the Public Service Loan Forgiveness program.

Community Action is committed to a diverse workforce. AA/EOE/ADA