Energy Programs Client Services Associate

Action for Boston Community Development; Malden Centre (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

Action for Boston Community Development (ABCD) is hiring a Client Services Representative in Malden, MA to support the Energy Programs. This temporary, full-time position runs through 12/31/2026 and offers a stable role in a mission-driven organization.

The role involves outreach, intake, verification, and processing of Energy Program applications, plus handling client inquiries and documentation across energy-related services.

Qualifications

• High school diploma or GED (or equivalent) and up to 12 months of related experience.
• Some college coursework a plus.
• Excellent written and verbal communication skills.
• Flexibility, initiative, and ability to work in a team.
• Bilingual skills are preferred.

Responsibilities

• Provide general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.
• Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in regard to all Energy Programs.
• Respond to client inquiries and initiate follow-up calls when necessary.
• Perform client intake through face-to-face interviews while completing the Fuel Assistance application and collecting appropriate documentation for processing.
• Assist in follow-up of Energy program applications that need additional information for completion.
• Maintain applicant files in an accurate and efficient manner.
• Ensure that client, outreach, education and intake occur among all energy related programs.
• Ensure all winter heating emergency calls are properly recorded, referred and resolved.
• Assist in providing services to clients seeking utility payment management programs.
• Provide utility queries of utility usage.
• Assist in contacting clients participating in utility payment programs.
• Perform other related duties as assigned from time to time.

Skills

Communication skills

Teamwork

Flexibility

Bilingual preferred

Education

High school diploma or GED

Some college coursework

Job description

Action for Boston Community Development (ABCD) is hiring a Client Services Representative in Malden, MA to support the Energy Programs. This temporary, full-time position runs through 12/31/2026 and offers a stable role in a mission-driven organization.

The role involves outreach, intake, verification, and processing of Energy Program applications, plus handling client inquiries and documentation across energy-related services.