Energy Data CSM: Drive Adoption & Growth (Remote)

Energy Domain, LLC; Fort Worth, Northern (TX, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

401k

Health Insurance

Gym reimbursement

Quarterly Bonus Plan

Unlimited PTO

Job summary

Energy Domain, LLC is seeking a Customer Success Manager to serve as the primary contact for our Data and TitleLab clients. You will drive adoption, satisfaction, and retention while uncovering growth opportunities within existing accounts.

You will build trusted relationships with stakeholders, guide onboarding, collaborate with Product on development opportunities, and partner with teams to ensure successful delivery of the platform.

Qualifications

• Bachelor's degree in engineering, geology, business, or energy-related field.
• Four+ years in a customer-facing role within SaaS/tech.
• Knowledge of Upstream Oil & Gas industry.
• Experience with Customer Success practices.
• Ability to thrive with rapid software releases (every 2 weeks).

Responsibilities

• Serve as primary liaison for clients and build trusted relationships.
• Conduct regular check-ins and business reviews with clients.
• Proactively identify and address issues affecting satisfaction.
• Guide onboarding and collaborate with Product on opportunities.
• Identify growth opportunities within existing accounts.
• Partner with Product to address client issues and ensure delivery.

Skills

Organizational skills

Communication skills

SaaS customer-facing experience

Upstream oil & gas knowledge

Customer success practices

Adaptable to frequent releases

Education

Bachelor's degree in Engineering/Geology/Business/Energy field

Job description

Energy Domain, LLC is seeking a Customer Success Manager to serve as the primary contact for our Data and TitleLab clients. You will drive adoption, satisfaction, and retention while uncovering growth opportunities within existing accounts.

You will build trusted relationships with stakeholders, guide onboarding, collaborate with Product on development opportunities, and partner with teams to ensure successful delivery of the platform.