Customer Success Manager

Energy Domain, LLC; Fort Worth, Northern (TX, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

401k

Health Insurance

Gym reimbursement

Quarterly Bonus Plan

Unlimited PTO

Job summary

Energy Domain, LLC is seeking a Customer Success Manager to serve as the primary contact for our Data and TitleLab clients. You will drive adoption, satisfaction, and retention while uncovering growth opportunities within existing accounts.

You will build trusted relationships with stakeholders, guide onboarding, collaborate with Product on development opportunities, and partner with teams to ensure successful delivery of the platform.

Qualifications

• Bachelor's degree in engineering, geology, business, or energy-related field.
• Four+ years in a customer-facing role within SaaS/tech.
• Knowledge of Upstream Oil & Gas industry.
• Experience with Customer Success practices.
• Ability to thrive with rapid software releases (every 2 weeks).

Responsibilities

• Serve as primary liaison for clients and build trusted relationships.
• Conduct regular check-ins and business reviews with clients.
• Proactively identify and address issues affecting satisfaction.
• Guide onboarding and collaborate with Product on opportunities.
• Identify growth opportunities within existing accounts.
• Partner with Product to address client issues and ensure delivery.

Skills

Organizational skills

Communication skills

SaaS customer-facing experience

Upstream oil & gas knowledge

Customer success practices

Adaptable to frequent releases

Education

Bachelor's degree in Engineering/Geology/Business/Energy field

Job description

Customer Success Manager

About the Company

Energy Domain is fundamentally changing how the oil and gas industry interacts with data. As a focused, highly agile SaaS company, we are building the next generation of intelligent tools for US upstream data. We aren't just aggregating information; we are actively integrating cutting-edge AI, agentic architectures, and our patent-pending TitleLab platform to solve complex industry challenges. Backed by a recent funding round and trusted by major enterprise clients, our team is moving fast to redefine energy tech. If you are passionate about building innovative, high-performance solutions and want to see the immediate impact of your work, you'll fit right in.

The Role

We're hiring a Customer Success Manager who can serve as the primary point of contact for our Energy Domain Data and TitleLab clients. This role focuses on customer adoption, satisfaction and retention while identifying growth opportunities within the existing client base. The ideal candidate will combine strong relationship-building skills with technical acumen and industry knowledge.

Key Responsibilities

• Serve as primary liaison for all clients, building trusted relationships with key stakeholders
• Conduct regular check-ins and business reviews with clients
• Proactively identify and address issues before they impact customer satisfaction
• Guide clients through onboarding and collaborate with the Product team on development opportunities
• Identify growth opportunities within existing accounts
• Partner with Product to address any client issues and ensure successful delivery of the platform

Requirements

• Bachelor's degree in Engineering, Geology, Business, or Energy-related field
• Strong organizational and communication skills
• Four years+ in a customer-facing role within SaaS or technology, preferably in the Oil & Gas industry
• Knowledge of Upstream Oil & Gas industry
• Experience with Customer Success practices
• Ability to thrive with rapidly evolving software (new release every 2 weeks)

Bonus Skills

• Past as technical resource in Upstream Oil & Gas
• Experience as a Customer Success or Account Manager
• Years working in CRM, such as HubSpot
• Background of AI integration

Package and Benefits

• Remote work
• Work for leaders that received the "Best Companies to Work for in Fort Worth" award 2024
• Work in a newly renovated and furnished office building
• Compensation: Salary + Commission
• 401k
• Health Insurance start on 1st day (Employer paid for employee, family option available)
• Gym Reimbursement
• Participation in Quarterly Bonus Plan
• Unlimited PTO (subject to supervisor approval)

What to Expect

This role offers the right person an opportunity to make a meaningful impact on the Energy industry while building expertise in both customer success and the Oil & Gas industry. You'll work closely with the VP Energy Domain Data, Director of Revenue & Growth and cross-functional teams. Come join a team that is dedicated to transforming the Energy Tech space.

Culture Index Trait Survey

Applicants must complete this survey to be considered for a second interview. Use the following link, complete both pages of questions and follow the prompts. https://surveys.cultureindex.com/s/Oi1d0UpJwZ/94264