Strategic Energy Customer Success Manager (Remote)

Zema Global Data Corporation; Houston (TX); Remote; USD 85,000 - 110,000; Full time

Job summary

Zema Global Data Corporation, a leader in energy data analytics, is seeking a Customer Success Manager to partner with cQuant customers. This role focuses on translating energy-market use cases into business value, driving product adoption, retention, and potential expansion.

You will collaborate with Analytics, Product, Sales, Marketing, and Customer Success teams to deliver measurable outcomes across a global customer base.

Qualifications

• 2-5 years of customer-facing experience in the energy sector.
• Strong understanding of wholesale energy markets and related use cases.
• Ability to translate analytical concepts into clear business value for customers.

Responsibilities

• Collaborate with customers to establish strategic success roadmaps for cQuant adoption (3/6/12 month plans).
• Identify upsell, expansion, and cross-sell opportunities with commercial teams.
• Promote best practices to increase adoption and customer value.
• Support retention and annual renewal activities with the Relationship Manager.
• Establish regular customer success meetings to review progress and value.

Education

Bachelor's/Master's degree in relevant discipline

Job description

Zema Global Data Corporation, a leader in energy data analytics, is seeking a Customer Success Manager to partner with cQuant customers. This role focuses on translating energy-market use cases into business value, driving product adoption, retention, and potential expansion.

You will collaborate with Analytics, Product, Sales, Marketing, and Customer Success teams to deliver measurable outcomes across a global customer base.