Shift Leader: Train, Lead & Elevate Guest Experience

Pollo Campero; Netherwood (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Pollo Campero in Netherwood, NJ is seeking a Shift Manager to train, develop, and lead crew members to deliver a top-tier customer experience. You will plan shifts, ensure procedures are followed, and resolve issues as they arise on the floor.

The role emphasizes hands-on leadership, team coaching, and involvement in operations including training, inventory, and safety compliance. Night/weekend availability is expected.

Qualifications

• Must be fluent in English and Spanish.
• Experience in food service or customer experience preferred.
• Ability to lift and push 50 lbs and stand for long periods.

Responsibilities

• Plan and schedule shifts for crew.
• Verify compliance with procedures and protocols; assist the General Manager.
• Lead and coach a team with minimal supervision.
• Involve yourself in training employees; maintain sanitation and safety standards.
• Open/close the restaurant and assist with inventory and staffing needs.
• Address customer concerns and maintain a positive customer experience.

Skills

Bilingual English/Spanish

Customer service

Team leadership

Tools

POS systems

Job description

Pollo Campero in Netherwood, NJ is seeking a Shift Manager to train, develop, and lead crew members to deliver a top-tier customer experience. You will plan shifts, ensure procedures are followed, and resolve issues as they arise on the floor.

The role emphasizes hands-on leadership, team coaching, and involvement in operations including training, inventory, and safety compliance. Night/weekend availability is expected.