Endzone Loyalty Team Lead - Athlete Experience

Dick's Sporting Goods; Downingtown (Chester County); On-site; USD 32,000 - 52,000; Full time

Job summary

Dick's Sporting Goods in Downingtown, PA is hiring a Team Captain - Endzone Loyalty to lead the athlete experience at the store level. You will coach teammates, drive loyalty program engagement, and deliver fast, accurate checkout while building strong athlete relationships that drive retention.

The role emphasizes coaching, teamwork, and customer service, with responsibilities ranging from staffing and onboarding to performance feedback and policy adherence in a fast-paced, sporting goods

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of retail experience.
• Customer-facing experience required.
• People leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate information about products and promotions.
• Assist in developing 30-60-90 day plans with leaders and manage staffing and budgets.
• Create effective schedules and supervise front-end operations to meet goals.
• Lead a coaching-focused team with hiring, onboarding, and performance reviews.
• Enforce safety, loss prevention and store procedures.

Skills

Customer service

Leadership

Retail experience

Communication

Education

High School diploma or equivalent

Job description

Dick's Sporting Goods in Downingtown, PA is hiring a Team Captain - Endzone Loyalty to lead the athlete experience at the store level. You will coach teammates, drive loyalty program engagement, and deliver fast, accurate checkout while building strong athlete relationships that drive retention.

The role emphasizes coaching, teamwork, and customer service, with responsibilities ranging from staffing and onboarding to performance feedback and policy adherence in a fast-paced, sporting goods