Endzone & Loyalty Team Lead

Golf Galaxy; Bay Shore (NY); On-site; USD 54,000 - 68,000; Full time

Job summary

DICK'S Sporting Goods in New York's Bay Shore area is seeking a Team Captain – Endzone & Loyalty to guide a store team and deliver fast, friendly checkout while building athlete relationships.

You will lead scheduling, training, and performance management, drive loyalty participation, and ensure exceptional service on the sales floor. Previous retail leadership and 1–3 years experience are preferred; high school diploma required.

Qualifications

• Prior retail experience relevant to our athlete-focused environment.
• Experience in leading a small team and driving performance.
• Strong customer service and communication skills with a focus on loyalty programs.

Responsibilities

• Lead and develop teammates to deliver outstanding athlete experiences.
• Schedule, train, and manage workload to meet store goals.
• Drive loyalty program participation and optimize customer engagement.
• Oversee store operations including opening/closing, cash handling, and safety procedures.
• Uphold company policies and standards for merchandising and customer service.

Skills

Retail experience

Customer-facing experience

People leadership experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in New York's Bay Shore area is seeking a Team Captain – Endzone & Loyalty to guide a store team and deliver fast, friendly checkout while building athlete relationships.

You will lead scheduling, training, and performance management, drive loyalty participation, and ensure exceptional service on the sales floor. Previous retail leadership and 1–3 years experience are preferred; high school diploma required.