Endzone & Loyalty Lead: Elevate Athlete Experience

DICK'S Sporting Goods, Inc.; Erie (Erie County); On-site; USD 42,000 - 56,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to deliver fast, friendly checkout and build strong athlete relationships. You will coach teammates, drive loyalty program participation, and uphold service standards on the sales floor.

Ideal candidates have 1-3 years in retail with customer-facing experience and leadership experience preferred. This role emphasizes teamwork, accountability, and delivering exceptional athlete experiences across departments.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services.
• Oversee store operations, staffing, and ensuring accurate checkout experiences.
• Collaborate with store leadership to meet goals and promote company programs.

Skills

Customer-facing experience

People leadership

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to deliver fast, friendly checkout and build strong athlete relationships. You will coach teammates, drive loyalty program participation, and uphold service standards on the sales floor.

Ideal candidates have 1-3 years in retail with customer-facing experience and leadership experience preferred. This role emphasizes teamwork, accountability, and delivering exceptional athlete experiences across departments.