IT Operations & Help Desk Coordinator

Bridgeport Public Schools; Bridgeport (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Bridgeport Public Schools in Bridgeport, CT is seeking an ITS Department Operations Facilitator (Tier 0) to receive, triage and expedite end-user and vendor communications. The role provides direct tech and operational support to ITS divisions and helps maintain the Help Desk knowledge base and asset records.

The ideal candidate has a Bachelor’s degree and 1–2 years in a business/IT environment, with strong communication skills and experience in Microsoft 365 and cross‑platform devices.

Qualifications

• Bachelor’s degree required, preferred in information technology, business management or communications.
• 1–2 years of experience in a business environment, information technology preferred.
• Strong user communication and ability to facilitate department operations.
• Experience with Microsoft 365 and office productivity tools.
• Familiarity with account lifecycle and directory services.

Responsibilities

• Receives and expedites incoming end-user and vendor communications to IT department management.
• Provides direct technical and operational support to ITS divisions as directed.
• Performs basic troubleshooting and uses knowledge systems for problem resolution.
• Provides Help Desk duties and academic support coverage as needed.
• Assists with vendor interactions, asset management, and inventory tracking.
• Maintains Help Desk documentation, billing, and purchasing records as assigned.

Skills

Strong communication

Customer service

Team collaboration

Multilingual

Education

Bachelor’s degree

Tools

Microsoft 365 Office

Windows/macOS/iOS/Android

Active Directory

Job description

Bridgeport Public Schools in Bridgeport, CT is seeking an ITS Department Operations Facilitator (Tier 0) to receive, triage and expedite end-user and vendor communications. The role provides direct tech and operational support to ITS divisions and helps maintain the Help Desk knowledge base and asset records.

The ideal candidate has a Bachelor’s degree and 1–2 years in a business/IT environment, with strong communication skills and experience in Microsoft 365 and cross‑platform devices.