ITS Endpoint Technician (Tier 1)

Bridgeport Public Schools; Bridgeport (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Bridgeport Public Schools IT Services is seeking an ITS Endpoint Technician (Tier 1) to perform software and hardware troubleshooting, deploy end-user devices, and provide technical support for district users. The role includes managing OS images, software deployments, and device upgrades, with on-site deployments to district schools and offices.

The ideal candidate has 1–2 years in IT, familiarity with imaging tools such as WDS/MDT/MECM/Ghost, and certifications like CCNA or A+.

Qualifications

• 1–2 years of experience in information technology.
• Experience providing PC hardware and software support.
• Bachelor’s degree in Information Technology preferred.
• CCNA, A+ and/or Network+ certifications preferred.
• Familiarity with imaging techniques and tools (WDS, MDT, MECM, Ghost).
• Strong troubleshooting skills and focus on user uptime.

Responsibilities

• Deploys end-user devices (Windows, Apple, iOS, Android, Chrome OS) and network gear.
• Performs endpoint software deployment and upgrades (OS images, applications, firmware).
• Install wired Ethernet/Display connections and deploy devices on-site to schools and offices.
• Maintain district equipment inventory and provide on-site and remote user support.
• Prepare devices for recycling and data destruction.
• Move/transport equipment up to 50 lbs as needed.
• Perform other duties as assigned by IT leadership.

Skills

Troubleshooting

User uptime

Hardware support

Education

Bachelors in IT

Tools

WDS

MDT

MECM

Ghost

Job description

2024 - 2025 School Year
Bridgeport Public Schools
Human Resources Department
45 Lyon Terrace, Room 324
Bridgeport, CT 06604

ITS ENDPOINT TECHNICIAN (TIER 1)

AFSCME LOCAL 1522, Position 0158

BOE Information Technology Services

Current members of AFSCME LOCAL 1522 will be given first opportunity to fill the position.

GENERAL STATEMENT OF DUTIES:

Performs software / hardware troubleshooting and diagnostics. Deploys end user network connected devices including computing devices, printers/IP phones, etc. Loads application software, providing technical support for mission specific end user software.

MAJOR RESPONSIBLITIES:

• Deployment of user and network endpoint devices:
• • Windows, Apple, iOS, Android and Chrome OS computing devices
  • Network Access Points
  • Telephony Devices (Analog/Digital)
  • Video Cameras (Analog/Digital)
• Endpoint software deployment and upgrades Including:
• • Operating System Images
  • Software Applications
  • Hardware Firmware
• Install wired connections for Ethernet/Display connectivity.
• On-site deployment of endpoint devices to District schools and administrator offices.
• Assists in maintaining inventory of all District equipment.
• Support users computing and backup user computer data as needed.
• Provide on-site assistance and remote assistance to users.
• Process computers for recycling and data destruction.
• Must be able to move and carry equipment up to 50lbs.
• Other duties assigned by the Director of Information Technology Services or designee.

QUALIFICATIONS:

• Minimum of 1-2 years of experience in information technology field.
• Experience providing PC hardware and software support services or documented training.
• Bachelor’s degree preferred in Information Technology.
• CCNA, A-Plus and/or Network plus certification(s) preferred.
• Familiarity with current imaging techniques, and software such as WDS, MDT, MECM, Ghost.
• Excellent troubleshooting techniques and consciousness of user uptime and needs.
• Strong organizational skills with emphasis on detail and follow-up.

This job description is not, nor is it intended to be, a complete statement of all duties, functions, responsibilities and qualifications which comprise this position.

It is the policy of the Bridgeport Board of Education not to discriminate on the basis of race, color, sex, sexual orientation, marital status, religion, age, national origin, ancestry, physical disability, present or past mental disorder, mental retardation or learning disability, in any of its educational programs, activities or employment practices. The Bridgeport Board of Education is an Affirmitive Action/Equal Opportunity Employer.