Endpoint Support Technician – IT & Network

University of Miami; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Tuition remission

Competitive salaries

Comprehensive benefits

Job summary

University of Miami Information Technology & Systems Department is seeking a full-time Endpoint Services Technician in Miami, Florida. You will provide technical user support for endpoint devices, software, and network issues, acting as the first contact for problem determination.

The role involves monitoring tickets, assisting staff with installations, conducting basic troubleshooting, and ensuring endpoint devices run smoothly while safeguarding university assets.

Qualifications

• High school diploma or equivalent required.
• 1 year of relevant experience preferred.
• Ability to analyze, organize and prioritize work under pressure.

Responsibilities

• Serve as first contact for endpoint solutions and network issues.
• Provide quality customer service to all clients in a timely and professional manner.
• Organize and prioritize support requests and manage help desk tickets.

Skills

Attention to detail

Analytical thinking

Prioritization

Confidential information handling

Evenings/weekends support

Microsoft Office proficiency

Education

High school diploma or equivalent

Relevant education/experience/certifications

Tools

Help desk software

Job description

University of Miami Information Technology & Systems Department is seeking a full-time Endpoint Services Technician in Miami, Florida. You will provide technical user support for endpoint devices, software, and network issues, acting as the first contact for problem determination.

The role involves monitoring tickets, assisting staff with installations, conducting basic troubleshooting, and ensuring endpoint devices run smoothly while safeguarding university assets.