Endpoint Support Specialist

University of Miami; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami is hiring an Endpoint Services Technician in Miami, Florida. In this role, you will act as the first point of contact for endpoint solutions and network issues, providing comprehensive support and exceptional customer service.

Minimum qualifications include a high school diploma and at least 1 year of relevant experience. The position offers a competitive salary and benefits package including medical, dental, and tuition remission.

Qualifications

• Minimum 1 year of relevant experience in technical support.
• Ability to analyze, organize and prioritize work under pressure.
• Proficient in using computer software.

Responsibilities

• Acts as first point of contact for endpoint solutions and network issues.
• Provides quality customer service in a timely manner.
• Monitors, administers, and verifies completion of help desk tickets.

Skills

Customer service

Problem determination

Detail-oriented

Confidentiality

Microsoft Office

Education

High school diploma or equivalent

Job description

The University of Miami is hiring an Endpoint Services Technician in Miami, Florida. In this role, you will act as the first point of contact for endpoint solutions and network issues, providing comprehensive support and exceptional customer service.

Minimum qualifications include a high school diploma and at least 1 year of relevant experience. The position offers a competitive salary and benefits package including medical, dental, and tuition remission.