Endpoint Services Technician I - Device Management

Florida Gulf Coast University; North Lake Village (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Florida Gulf Coast University is seeking an Endpoint Services Analyst I to manage and deploy endpoint devices across Windows, macOS, and mobile platforms using MDM/UEM tools. You will help configure policies, automate provisioning workflows, and monitor security posture to improve reliability and user experience on campus.

This on-campus role supports limited cross-training within the Endpoint Deployment Team and collaborates with ITS staff to ensure smooth operations and timely ticket updates.

Qualifications

• This position requires either four years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in Computer Science or related field.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
• Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools).
• Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager.
• Performs software deployments, updates, and application packaging tasks using centralized systems.
• Monitors endpoint compliance, health, and update status, escalating issues as needed.
• Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations.
• Coordinates basic testing of application deployments and endpoint changes with functional and academic departments
• Provides escalation support for endpoint-related issues escalated from IT User Support Specialists.
• Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses.
• Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users.
• Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate.
• Supports cross-training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed.

Skills

Endpoint knowledge

Team collaboration

Problem solving

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

Intune

SCCM

Jamf

PowerShell

MDM/UEM tools

Job description

Florida Gulf Coast University is seeking an Endpoint Services Analyst I to manage and deploy endpoint devices across Windows, macOS, and mobile platforms using MDM/UEM tools. You will help configure policies, automate provisioning workflows, and monitor security posture to improve reliability and user experience on campus.

This on-campus role supports limited cross-training within the Endpoint Deployment Team and collaborates with ITS staff to ensure smooth operations and timely ticket updates.