Endpoint Services Technician

University of Miami; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami is hiring an Endpoint Services Technician in Miami, Florida. In this role, you will act as the first point of contact for endpoint solutions and network issues, providing comprehensive support and exceptional customer service.

Minimum qualifications include a high school diploma and at least 1 year of relevant experience. The position offers a competitive salary and benefits package including medical, dental, and tuition remission.

Qualifications

• Minimum 1 year of relevant experience in technical support.
• Ability to analyze, organize and prioritize work under pressure.
• Proficient in using computer software.

Responsibilities

• Acts as first point of contact for endpoint solutions and network issues.
• Provides quality customer service in a timely manner.
• Monitors, administers, and verifies completion of help desk tickets.

Skills

Customer service

Problem determination

Detail-oriented

Confidentiality

Microsoft Office

Education

High school diploma or equivalent

Job description

Endpoint Services Technician – Responsibilities

• Acts as first point of contact in the problem determination process for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Performs regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Decommissions any existing hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e. Microsoft Office).

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.

Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.