Computer Support Technician I

Oklahoma AG; Oklahoma City, Northern (OK, KY); Hybrid; USD 52,000 - 57,000; Full time

Benefits offered by this job

15 days vacation

15 days sick leave

11 paid holidays

Benefits package offsets premiums

Job summary

Office of Management and Enterprise Services (OMES) in Oklahoma City seeks a Computer Support Technician I to deliver frontline desktop support across Windows, macOS, iOS, and Android. You will configure, image, deploy, and troubleshoot endpoints and devices, coordinating with IT teams to resolve incidents.

The role emphasizes strong customer service, multi-location support, and after-hours on-call duties. A related bachelor's or equivalent experience is required for consideration.

Qualifications

• Bachelor’s degree with 1+ year of relevant IT experience.
• Associate’s degree with 3+ years of relevant IT experience.
• High school diploma/GED with 5+ years of relevant IT experience.
• Equivalent experience (1 year per year of required education).

Responsibilities

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral issues.
• Utilize remote support tools to assist users across statewide locations.
• Ensure endpoint systems comply with enterprise standards.
• Maintain ticket documentation and adhere to SLAs.
• Occasional on-call rotations and after-hours support.

Skills

Windows support

macOS support

ServiceNow experience

End-user support

Mobile device support

Customer service

Remote support

Education

Bachelor's degree

Associate's degree

High School Diploma or GED

Tools

ServiceNow

Active Directory

Microsoft 365

Imaging/deployment tools

VPN/remote access tools

Job description

## Computer Support Technician IApply: Oklahoma County: Full time: Posted Today: End Date: September 30, 2026 (13 days left to apply): JR65372**Job Posting Title**Computer Support Technician I**Agency**090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV**Supervisory Organization**IS-CS**Job Posting End Date**Refer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.**Estimated Appointment End Date (Continuous if Blank)**September 30, 2026**Full/Part-Time**Full time**Job Type**Regular**Compensation****Job Description****As a Computer Support Technician I with OMES you will enjoy:*** Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.* A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.**Job Details*** Full-time 40-hour work weeks in office.* Support’s: **DPS*** Salary up to: $**57,000** **Position Summary**The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms.This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Computer Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments. **Responsibilities****End User Support & Endpoint Operations*** Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.* Support iOS and Android mobile devices in enterprise environments.* Perform workstation imaging, provisioning, software installation, and hardware replacement activities.* Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.* Utilize remote support tools to assist users across multiple statewide locations.* Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards. **Incident & Service Management*** Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.* Adhere to established service level agreements (SLAs) and customer service expectations.* Maintain accurate ticket documentation and resolution details.* Escalate advanced technical issues to higher support tiers when appropriate. **Collaboration & Support*** Provide onsite and remote support for geographically distributed users and agency locations.* Collaborate with infrastructure and support teams to resolve escalated technical issues.* Contribute to documentation, operational standards, and continuous improvement efforts.* Participate in on-call support rotations and after-hours support activities as required.**Required Skills and Experience*** Experience supporting Windows and macOS operating systems in enterprise environments.* Experience with ServiceNow or similar enterprise ticketing systems.* Experience troubleshooting hardware, software, and peripheral device issues.* Experience supporting iOS and Android mobile devices.* Strong customer service and communication skills.* Experience working in multi-location enterprise support environments.* Strong troubleshooting and problem-solving skills.**Preferred Skills and Experience*** Experience with Active Directory and Microsoft 365 administration.* Experience with workstation imaging and deployment technologies.* Familiarity with remote support and endpoint management tools.* Experience supporting enterprise VPN and network connectivity issues.* Experience in large-scale or government IT environments.* Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).**Physical Demands and Work Environment*** Work is usually performed in office environment with moderate noise levels.* Requires extended periods of sitting, computer use, and phone communication.* Occasional standing, walking, lifting, and reaching may be required.* Requires travel between statewide agency locations based on operational needs.* May be required to lift and transport IT equipment weighing up to 30 pounds.**Minimum Qualifications*** Bachelor’s degree and 1+ years of relevant experience, OR* Associate’s degree and 3+ years of relevant experience, OR* High School Diploma or GED and 5+ years of relevant experience, OR* Equivalent experience (one year of relevant experience for each year of required education).**Preference will be given to candidates who possess** · **Preference may be given to candidates with relevant information technology experience with the state agency.****About** **OMES** The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforcecommitted to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. **OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.** This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice.