Computer Support Technician I

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Vacation & sick leave

Holidays

Benefits package

Job summary

Office of Management and Enterprise Services in Oklahoma City is seeking a Computer Support Technician I to provide frontline desktop support across Windows, macOS, iOS, and Android. You will deploy devices, image workstations, install software, and resolve end-user issues with strong customer service.

The role requires collaboration with IT teams, adherence to SLAs, and ongoing participation in on-call and after-hours support. DPS salary up to $57,000, with a standard 40-hour in-office schedule.

Qualifications

• Experience supporting Windows and macOS in enterprise environments.
• Experience with ServiceNow or similar ticketing systems.
• Experience troubleshooting hardware, software, and peripherals.
• Experience supporting iOS and Android devices.
• Strong customer service and communication skills.

Responsibilities

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.
• Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to SLAs and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.
• Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated issues.
• Contribute to documentation, operational standards, and continuous improvement.
• Participate in on-call rotations and after-hours support as required.

Skills

Windows support

macOS support

ServiceNow

Customer service

Troubleshooting

Mobile device support

Education

Bachelor's degree

Associate's degree

High School Diploma or GED

Tools

Active Directory

Microsoft 365

Imaging/deployment tools

Remote support tools

VPN

Job description

Computer Support Technician I - Agency 090

Office of Management and Enterprise Services

OSCT I position within OMES. The post is continuous until September 30, 2026.

Position Summary

The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services - Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Computer Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.

Job Details

• Full-time 40-hour work weeks in office.
• DPS Salary up to: $57,000

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Responsibilities

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement activities.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across multiple statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.
• Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to established service level agreements (SLAs) and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.
• Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated technical issues.
• Contribute to documentation, operational standards, and continuous improvement efforts.
• Participate in on-call support rotations and after-hours support activities as required.

Required Skills and Experience

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Preferred Skills and Experience

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environment

Work is usually performed in office environment with moderate noise levels. Requires extended periods of sitting, computer use, and phone communication. Occasional standing, walking, lifting, and reaching may be required. Requires travel between statewide agency locations based on operational needs. May be required to lift and transport IT equipment weighing up to 30 pounds.

Minimum Qualifications

• Bachelor’s degree and 1+ years of relevant experience, OR Associate’s degree and 3+ years of relevant experience, OR High School Diploma or GED and 5+ years of relevant experience, OR Equivalent experience (one year of relevant experience for each year of required education).
• Preference will be given to candidates who possess Preference may be given to candidates with relevant information technology experience with the state agency.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Agency Contact

Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between.

Additional Information

Industries: Government Administration

Worker Size: 10,001+ Employees

Headquarters: Oklahoma City, Oklahoma

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.