Endpoint Support Specialist – Tier 2

University of Cincinnati; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health coverage

Flexible spending accounts

Professional development opportunities

Tuition remission for employees and dependents

Generous time-off policy

Job summary

The University of Cincinnati is looking for an Endpoint Specialist 1 to provide end-user technology support within its Digital Technology Solutions team. This role involves ensuring the secure operation of endpoint devices, assisting colleagues with technical issues, and maintaining the technological equipment inventory.

Applicants should have an Associate's Degree in relevant fields or equivalent work experience. The position offers a competitive salary along with a robust benefits package, including health coverage, flexible spending accounts, and a comprehensive tuition remission program.

Qualifications

• Associate’s Degree or two years relevant experience.
• Valid driver’s license with an acceptable record.

Responsibilities

• Provide end user technology support at all levels.
• Ensure secure operation of endpoint devices.
• Participate in the resolution of end-user incidents.
• Provide Tier 2 support to colleagues and contractors.
• Assist with maintenance of technological equipment inventory.

Skills

PC/workstation support

Technical troubleshooting

Application support

Documentation

User training

Education

Associate’s Degree in Computer Science, Information Technology or related field

Job description

The University of Cincinnati is looking for an Endpoint Specialist 1 to provide end-user technology support within its Digital Technology Solutions team. This role involves ensuring the secure operation of endpoint devices, assisting colleagues with technical issues, and maintaining the technological equipment inventory.

Applicants should have an Associate's Degree in relevant fields or equivalent work experience. The position offers a competitive salary along with a robust benefits package, including health coverage, flexible spending accounts, and a comprehensive tuition remission program.