Endpoint Support Specialist

International Executive Service Corps; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

The International Executive Service Corps is seeking an Associate Endpoint Analyst to ensure endpoint technologies meet user needs. Responsibilities include troubleshooting devices, managing applications, and maintaining communication with team members and users.

The ideal candidate will have an Associate's degree or relevant experience, alongside skills in customer relationship management and technical troubleshooting. A commitment to service and attention to detail is essential for this role.

Qualifications

• An Associate's degree or 3 years of professional hands-on computer support experience.
• A+ certification or HDI Desktop Technician certification is preferred.
• Experience in a higher education or non-profit sector is also preferred.

Responsibilities

• Communicate effectively with constituencies and teammates.
• Troubleshoot, diagnose and repair endpoint issues.
• Consult with end users and department representatives.
• Document activities and solutions.

Skills

Customer relationship management

Technical troubleshooting

Windows/MacOS/Android/iOS knowledge

Problem-solving

Education

Associate's degree or 3 years of relevant experience

Tools

Endpoint management tools

Diagnostic software

Job description

The International Executive Service Corps is seeking an Associate Endpoint Analyst to ensure endpoint technologies meet user needs. Responsibilities include troubleshooting devices, managing applications, and maintaining communication with team members and users.

The ideal candidate will have an Associate's degree or relevant experience, alongside skills in customer relationship management and technical troubleshooting. A commitment to service and attention to detail is essential for this role.