Endpoint Specialist 1, Digital Technology Solutions

University of Cincinnati; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health coverage

Flexible spending accounts

Professional development opportunities

Tuition remission for employees and dependents

Generous time-off policy

Job summary

The University of Cincinnati is looking for an Endpoint Specialist 1 to provide end-user technology support within its Digital Technology Solutions team. This role involves ensuring the secure operation of endpoint devices, assisting colleagues with technical issues, and maintaining the technological equipment inventory.

Applicants should have an Associate's Degree in relevant fields or equivalent work experience. The position offers a competitive salary along with a robust benefits package, including health coverage, flexible spending accounts, and a comprehensive tuition remission program.

Qualifications

• Associate’s Degree or two years relevant experience.
• Valid driver’s license with an acceptable record.

Responsibilities

• Provide end user technology support at all levels.
• Ensure secure operation of endpoint devices.
• Participate in the resolution of end-user incidents.
• Provide Tier 2 support to colleagues and contractors.
• Assist with maintenance of technological equipment inventory.

Skills

PC/workstation support

Technical troubleshooting

Application support

Documentation

User training

Education

Associate’s Degree in Computer Science, Information Technology or related field

Job description

Endpoint Specialist 1, Digital Technology Solutions

Job Overview

Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end‑user incidents and requests.

Essential Functions

• Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand‑alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.
• Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re‑install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components.
• Provide Tier 2 technical support to university colleagues and contractors, both remote and on‑site.
• Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.
• Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigate support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end‑user satisfaction and allocate unresolved issues as appropriate.
• Contribute to creation and updating of system documentation & support articles for a variety of audiences.
• Assist with maintenance of the university’s technological equipment inventory and manage equipment taken out of service.
• Provide ad‑hoc end‑user training for application systems that maximize their ability to utilize system capabilities, features, and other resources.
• Assist other departments in planning and implementing new applications, software, and/or hardware.
• May participate in larger, long‑term projects, such as assisting with execution of the desktop replacement cycle for both faculty/staff and labs/classrooms and/or activities related to enterprise software migration.
• Participate in after‑hours on‑call rotation to ensure proper 24×7 operations with regard to endpoint management.
• Ensure strict adherence to documented departmental Service Level Agreements (SLA) and Operational Level Agreements (OLA).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Associate’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Two (2) years of relevant work experience and/or other specialized training can be used in lieu of the education requirement.

Required Experience

• None

Required Trainings/Certifications

• Valid driver’s license with an acceptable record.

Physical Requirements/Work Environment

• Sitting – Continuously
• Repetitive hand motion (such as typing) – Continuously
• Hearing, listening – Continuously
• Talking – Continuously
• Standing – Often
• Walking – Often
• Bending – Often
• Stooping – Seldom
• Climbing stairs/ladders – Seldom
• Kneeling, squatting – Often
• Crouching – Seldom
• Reaching overhead – Often
• Pulling, pushing – Often
• Lifting – up to 20 pounds – Often
• Lifting – up to 50 pounds – Seldom

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well‑being, financial security, and work‑life balance.

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities
• Comprehensive tuition remission for you and eligible dependents
• Robust retirement plans with UC contribution of 14–18% of salary
• Generous time‑off policy: vacation and sick time, 11 paid holidays, additional winter season paid time off, 6 weeks of paid parental leave

UC is an E‑Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I‑9 employment verification process. Click here for a list of acceptable documents.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 102822