Endpoint Solutions Analyst - Higher Ed

Campbell University; Lillington (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Campbell University is seeking an Associate Endpoint Analyst to ensure that endpoint technologies are functional and meet user needs. This role involves troubleshooting endpoint issues, deploying new hardware and software, and providing exceptional customer service. Candidates should have an Associate’s degree or equivalent experience in computer support.

The position demands a commitment to accuracy and integrity, and applicants should demonstrate effective communication skills and the ability to work both independently and within a team.

Qualifications

• Understanding of Windows, MacOS, Android, and iOS Operating Systems.
• Demonstrable skills for good customer relationship management.
• Ability to communicate effectively in oral and written forms.

Responsibilities

• Troubleshoot, diagnose, and repair endpoint issues.
• Consult with end users and department representatives.
• Deploy new hardware and software.

Skills

Customer relationship management

Windows Operating System

MacOS Operating System

Android Operating System

iOS Operating System

Microsoft Office 365

Problem-solving

Education

Associate’s degree or 3 years of professional computer support experience

Tools

A+ certification

HDI Desktop Technician certification

Job description

Campbell University is seeking an Associate Endpoint Analyst to ensure that endpoint technologies are functional and meet user needs. This role involves troubleshooting endpoint issues, deploying new hardware and software, and providing exceptional customer service. Candidates should have an Associate’s degree or equivalent experience in computer support.

The position demands a commitment to accuracy and integrity, and applicants should demonstrate effective communication skills and the ability to work both independently and within a team.