Endpoint Operations Support Analyst

UCLA Health; Los Angeles (CA); On-site; USD 45,000 - 73,000; Full time

Job summary

UCLA Health in Los Angeles, CA seeks a Tier II IT specialist to handle day-to-day 24x7 services across a regional footprint, with potential travel to campuses as needed.

The role encompasses Tier II support for endpoints, printers, software, telecom, networking, and mobile devices, plus enforcing standard deployment, asset management, and security practices within UCLA Health IT managed departments.

Qualifications

• Disclose any final administrative or judicial misconduct findings in the last seven years.
• Current/former UC employees are subject to a personnel file review.

Responsibilities

• Provide Tier II responsibilities for day-to-day 24x7 IT services within an assigned geographical region, travel to various sites as needed.
• Tier II support on endpoint devices, printers, workstation on wheels peripherals, software, applications, telecom, networking, mobile devices, etc.
• Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments.
• Ensure endpoints follow standard security guidelines and safeguards; communicate effectively with clients and peers; apply escalation per the TSD SLA; may participate in weekly rotational after-hours on-call support.

Job description

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Onsite or Remote

Fully On-Site

Work Schedule

Posted Date

08/14/2026

Salary Range: $32.96 - 53.05 Hourly

Employment Type

Duration

Indefinite

Job #

32340

Primary Duties and Responsibilities

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Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties.

Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc.. Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments.

Responsible for ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized. Ensure endpoints follow standard security guidelines and safeguards. Communicate effectively, both verbally and written to clients and peers. Effectively apply escalation process within the guidelines of the TSD SLA. May be required to participate in the weekly rotational after-hours on-call support.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is listed below. The target salary range that the University reasonably expects to pay for this position is between the minimum and the midpoint of the salary range.
Hourly range: $28.18 - $45.35/hour

Job Qualifications

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As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.