Desktop Support Associate

Kforce Inc; El Segundo (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Kforce is seeking a Desktop Support Associate in El Segundo, CA to manage workstation imaging, configuration, deployment, and user setup using enterprise systems. The role includes Level 2 support, asset tracking, and incident management across sites with ServiceNow or Remedy.

Responsibilities include hardware/software troubleshooting, VPN and network support, and end-user guidance for executives and staff.

Qualifications

• 5+ years deploying, updating, and troubleshooting Windows-based workstations in a corporate environment.

Responsibilities

• Workstation imaging, configuration & deployment using enterprise tools.

Skills

Windows deployment

Desktop support

After-hours support

Remote troubleshooting

Active Directory

VPN access

Education

Information Services related college degree

CompTIA A+ Network+ MCITP MCSA MCTS certifications

Tools

SCCM

MDT

SMS

Intune

VMware

Hyper-V

ServiceNow

Job description

Kforce has a client that is seeking a Desktop Support Associate to join their team in El Segundo, CA.

Responsibilities

• Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT
• Hardware asset tracking & reporting
• Other technical configuration, support & administrative tasks as assigned
• Level 2 Technical (-Break/Fix-) support
• Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites
• Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
• Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)
• Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
• General user community technology guidance, recommendations & education
• Application deployment using common enterprise tools
• End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
• Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)
• Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)

Technical Administration

• User permissions & password management on multiple systems (Active Directory, Exchange, etc.)
• Incident management, including response, tracking & reporting for areas of responsibility
• Document workstation configuration standards, processes & best practices
• Manage local site logistics including storage room, organizing inventory, shipping and receiving

Requirements

• Information Services related college degree preferred, but not required
• Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)
• 5+ years of deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment
• 5+ years of providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
• 5+ years of providing support for Windows 10 and Windows 11; Windows Server experience a plus
• 5+ years of providing support for MS Office and all major component applications
• 5+ years of providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
• 5+ years of providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
• 5+ years of providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations
• Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)
• Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools
• Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration; Basic file & print server configuration/administration a plus
• Familiarity with a range of ticket/incident management systems, specifically ServiceNow

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.