Help Desk Technician

Kforce Inc; Austin (TX); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA

401(k)

Life & disability

Job summary

Kforce's client in Austin, TX is seeking a Help Desk Technician with 3+ years of hands-on technical support to provide end user support in a fast-paced environment. You will handle first-level inquiries, troubleshoot PCs, printers, software, and network issues, and document steps in the ticketing system.

The role requires strong customer service and communication skills, experience with Windows desktops and AD/Office 365, and the ability to escalate complex problems as needed.

Qualifications

• 3+ years of Help Desk or Desktop Support experience.
• Experience with Windows desktops, peripherals, and OS.
• Strong customer service and communication skills.
• Familiarity with VDI/Citrix/VMware Horizon is a plus.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Resolve incidents and service requests via a ticketing system.
• Escalate complex issues to appropriate teams as needed.
• Document troubleshooting steps and resolutions.
• Maintain professionalism and customer service.

Skills

End user support

PC troubleshooting

Windows desktop support

Printer & network troubleshooting

Customer service

AD / Office 365

VDI/Citrix/VMware Horizon

Ticketing system

Tools

Active Directory

Office 365

Ticketing system

Job description

Responsibilities

Kforce's client in Austin, TX is seeking a Help Desk Technician with a minimum of 3 years of hands on technical support experience to provide end user support in a fast paced environment. Responsibilities:

• Provide first-level technical support to end users
• Troubleshoot hardware, software, printer, and connectivity issues
• Resolve incidents and service requests through a ticketing system
• Escalate complex issues to appropriate support teams when necessary
• Document troubleshooting steps and resolutions
• Maintain a high level of customer service and professionalism

Requirements

• 3+ years of Help Desk, Service Desk, or Desktop Support experience
• Strong experience with general PC troubleshooting, including hardware, software, and operating system support
• Experience supporting Windows desktops, laptops, and peripherals
• Experience troubleshooting and supporting network and local printers
• Strong customer service and communication skills
• Ability to diagnose and resolve technical issues in a timely manner
• Experience supporting virtualized desktop environments (VDI/Citrix/VMware Horizon) is a significant plus, but not required
• Experience with Active Directory, Office 365, and ticketing systems
• Knowledge of basic networking concepts

Preferred Qualifications

• Experience supporting virtualized desktop environments (VDI/Citrix/VMware Horizon) is a significant plus, but not required
• Experience with Active Directory, Office 365, and ticketing systems
• Knowledge of basic networking concepts

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.