Endpoint Services Technician

University of Miami; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System (UHealth) is seeking a dedicated Endpoint Services Technician to join our Information Technology team in Miami. This full-time role provides hands-on endpoint support to academic and administrative staff, troubleshoots issues, and helps maintain healthy networked workstations.

You will act as the first point of contact, manage help desk tickets, assist with device and software installations, and perform routine maintenance to ensure reliable endpoints for

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience.
• Ability to learn new procedures, technologies, and protocols.
• Strong written and verbal communication skills.
• Team oriented and collaborative work style.

Responsibilities

• Acts as first point of contact in the problem determination process for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Performs regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Completes, updates, and closes Service Center tickets.

Skills

Endpoint support

Customer service

Troubleshooting

Communication

Education

High School Diploma

Tools

Office suite

Job description

The University of Miami Health System, “UHealth”, Information Technology Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami.

The Endpoint Services Technician - Central provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

Core Responsibilities:

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Perform regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Decommissions any existing hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

_ This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. _

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Minimum 1 year of relevant experience required
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

_ Any appropriate combination of relevant education, experience and/or certifications may be considered. _

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff