Endpoint Services Technician

University of Miami; Avenue (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

The University of Miami Health System, known as UHealth, seeks a full-time Endpoint Services Technician to support academic and administrative staff in Miami. You will provide technical user advice, resolve endpoint and network issues, and monitor system health to keep services available.

Responsibilities include first-line ticket triage, device configuration and maintenance, software loading, troubleshooting, and close collaboration with staff and IT teams to ensure reliable endpoint

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Ability to learn new procedures, technologies, and protocols.
• Ability to work collaboratively in a team.
• Proficiency with office software and computer applications.
• Strong written and verbal communication skills.
• Any appropriate combination of education, experience and/or certifications may be considered.

Responsibilities

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Performs regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Decommissions any existing hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami.

The Endpoint Services Technician - Central provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

Core Responsibilities

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.


• Provides quality customer service to all clients in a timely and professional manner.


• Organizes and prioritizes support requests.


• Monitors, administers, tracks, and verifies completion of help desk tickets.


• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.


• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.


• Conducts basic troubleshooting for endpoint devices.


• Performs regular maintenance and updates on endpoint devices.


• Loads and configures software on endpoint devices.


• Verifies software is functional and escalates issues.


• Decommissions any existing hardware that has been replaced.


• Completes, updates, and closes Service Center tickets.


• Adheres to University and unit-level policies and procedures and safeguards University assets.

Minimum Qualifications

• High School Diploma or equivalent


• Minimum 1 year of relevant experience required


• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.


• Teamwork: Ability to work collaboratively with others and contribute to a team environment.


• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.


• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.


• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.