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Northwestern University; Chicago (IL); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Health care plans

Tuition discounts

Flexible work arrangements

Job summary

Northwestern University is seeking an IT Endpoint Technician to provide installation and maintenance of workplace endpoint technology. You will diagnose and resolve user questions, coordinate small projects, and implement standard policies and procedures to support information systems goals.

The role emphasizes diagnostics, preventive maintenance, and collaboration with peers and users to deliver optimal service in a university IT environment.

Qualifications

• 2 years IT or CS user support or related experience.
• Associate degree or higher required.
• Experience with Linux, Mac OS X, Windows and Microsoft Office suite.

Responsibilities

• Install, repair and maintain workplace endpoint technology.
• Diagnose and resolve complex user problems and inquiries.
• Create and maintain user documentation and procedures.
• Assist in小 small projects and coordinate with peers and users.

Skills

IT experience

Analytical thinking

Problem solving

Customer support

Education

Associate degree or higher

Tools

Adobe Creative Cloud Suite

Box

Identity management

Linux

Mac OS X

Microsoft Exchange

Lync/Skype for Business

Microsoft Office

SharePoint

Server hardware

Storage hardware

Job description

Department: MED-Central IT

Salary/Grade: NEX/15

Job Summary

Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures.

Strategic Planning (10%)

1. Assists in the creation of workplace endpoint technology initiatives.

Administration (10%)

1. Recommends modification of practices and procedures to increase effectiveness or efficiency.
2. Authors Scopes of Work for small projects.
3. Creates and maintains user documentation.

Development (35%)

1. Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
2. Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
3. Performs routine preventive maintenance tasks in accordance with established practices.

Performance (40%)

1. Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices.

Miscellaneous (5%)

1. Other duties as assigned.

Minimum Qualifications

1. Successful completion of a full 2-year course of study in an accredited college or university leading to an associate’s or higher degree; OR appropriate combination of education and experience.
2. 2 years IT, CS user support or other relevant experience required.
3. Infrastructure: Adobe Creative Cloud Suite; Box Collaborative Storage; identity management/provisioning; information security; Linux Operating System; Mac OS X Operating System; Microsoft Exchange; Microsoft Lync; Microsoft Office (Word, Excel, PowerPoint, Access, Outlook); Microsoft SharePoint; server hardware; storage hardware.
4. Compliance: FERPA; FISMA; HIPAA; HITECH.
5. Analytical: Critical thinking; debugging; decision making; judgment; problem solving; read & interpret technical drawings; troubleshooting; use-case analysis.
6. Project: Collaboration and teamwork; facilitate collaboration; functional documentation; organizational skills; planning.

Minimum Competencies

No minimum competencies identified.

Preferred Qualifications

No preferred qualifications identified.

Preferred Competencies

No preferred competencies identified.

Target hiring range

Target hiring range for this position will be between $XX.XX - $XX.XX per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.