Campus Windows Support Specialist — IT Desk & Labs

North Central College; Naperville (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Tuition waiver

Paid time off

Health insurance

Employee discounts

On-campus facilities access

Job summary

North Central College in Naperville, IL is seeking a Windows End User Support Specialist to provide campus-wide desktop and peripheral support, assisting faculty, staff and students with hardware, software, and network client needs.

You will log and resolve Help Desk tickets, apply updates, coordinate device moves, and ensure printers and multifunction devices operate reliably; a Bachelor’s degree and IT certifications are preferred.

Qualifications

• Bachelor’s degree in Computer Science, Interactive Media Studies, or a related field.
• A+ and Network+ certifications preferred.

Responsibilities

• Responsible for support of college owned Windows workstations plus peripherals for faculty, staff, student labs, teaching stations and residence halls.
• Troubleshoot, resolve, and document Help Desk calls; coordinate with network administrators and other teams to solve problems.
• Maintain college standard software with the latest firmware and patches on Windows computers and peripherals.
• Ensure appropriate software is loaded in labs and classrooms for instructional purposes.
• Support printers, managed print services and multi-function devices on campus.
• Plan, setup, upgrade and configure new Windows desktops, laptops, and peripherals across campus.
• Move equipment during staff/faculty moves and coordinate relocations.
• Improve organization of equipment and look for more efficient service methods.
• Backup resource for Apple End User Support and Telecommunications; training provided if needed.
• Promote inclusive behavior and engage in educational opportunities to increase awareness of diversity and inclusion.
• Fulfill other related duties as assigned by supervisor.

Skills

Windows support

Linux

Microsoft Office

End user support

Ticketing system

Apple macOS

Endpoint management

Mobile devices

Customer service

Communication skills

Education

Bachelor’s degree in Computer Science

A+ certification

Network+ certification

Tools

Zenworks

SCCM

Intune

Job description

North Central College in Naperville, IL is seeking a Windows End User Support Specialist to provide campus-wide desktop and peripheral support, assisting faculty, staff and students with hardware, software, and network client needs.

You will log and resolve Help Desk tickets, apply updates, coordinate device moves, and ensure printers and multifunction devices operate reliably; a Bachelor’s degree and IT certifications are preferred.