Endpoint IT Support Pro: Windows/macOS & Intune

Socket.dev; Frisco (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

HITRUST is seeking an IT Support Technician to provide comprehensive technical support and endpoint administration for a diverse set of devices. You will manage Windows and macOS environments, deploy devices, troubleshoot issues, and ensure security and compliance across the organization.

The role emphasizes hands-on experience with Microsoft Intune, Addigy, and Entra ID, along with strong customer-service skills and the ability to document processes in Confluence.

Qualifications

• Minimum 3 years of experience in IT support or help desk.
• Strong experience supporting both Windows and macOS environments.
• Hands-on experience with Microsoft Intune administration.
• Experience managing and troubleshooting Microsoft Entra ID.
• Experience with Addigy or other Apple device management platforms.
• Working knowledge of Microsoft 365 applications and services.
• Experience with Jira Service Management or similar platforms.
• Strong documentation and knowledge management skills with the ability to create clear technical procedures, support documentation, and user guides.
• Experience with Confluence for creating, maintaining, and organizing technical documentation is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Desktop and Laptop Management: Maintain standard Windows and macOS configurations for end-user devices.
• Deploy, configure, troubleshoot, repair, and replace laptops and desktop systems.
• Manage device provisioning, enrollment, and lifecycle management.
• Maintain inventory, tracking, and disposal of technology assets.
• Support peripheral devices including monitors, printers, docking stations, and mobile devices.

Skills

Windows & macOS support

Customer service

Documentation

Endpoint management

Tools

Microsoft Intune

Addigy

Microsoft Entra ID

Jira Service Management

Confluence

Job description

HITRUST is seeking an IT Support Technician to provide comprehensive technical support and endpoint administration for a diverse set of devices. You will manage Windows and macOS environments, deploy devices, troubleshoot issues, and ensure security and compliance across the organization.

The role emphasizes hands-on experience with Microsoft Intune, Addigy, and Entra ID, along with strong customer-service skills and the ability to document processes in Confluence.