Endpoint Management Support Engineer

GENESYS Consulting Services, Inc.; City of Albany (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

A consulting services firm in Albany is seeking an IT Support Specialist with expertise in Microsoft Intune and a strong background in endpoint management. The ideal candidate will have a bachelor's degree and four years of experience in IT support or related fields. Key responsibilities include troubleshooting, endpoint security management, and providing exceptional customer service. This role seeks an individual with excellent communication skills and a strong alignment with organizational values.

Qualifications

• A minimum of four years of IT support, desktop and endpoint administration, application management or related fields.
• An equivalent combination of advanced education, training, and experience will be considered.
• Experience configuring conditional access, identity protection and IAM concepts (RBAC, PIM, SSO).
• Strong understanding of endpoint security controls, policies, and threat detection.
• Ability to diagnose and resolve hardware, software, and network issues.
• Strong written and verbal communication for end-user support.
• Customer-focused approach delivering high-quality service.
• Excellent documentation practices and analytical thinking.

Skills

Microsoft Intune Expertise

Operating System Proficiency

Microsoft Entra ID Knowledge

Security Acumen

Troubleshooting Expertise

Communication Skills

Customer-Focused Approach

Documentation and Analytical Skills

values alignment

Education

Bachelor's degree in a professional specialty or similar discipline

4+ years IT support/endpoint administration

Equivalent combination of education and experience

Tools

Microsoft 365

Job description

• Microsoft Intune Expertise – Comprehensive knowledge of endpoint management solutions, including Microsoft Intune, Windows Autopilot, and related technologies.
• Operating System Proficiency – Strong familiarity with Microsoft Windows, macOS, Android, and iOS, including their integration and management within Intune environments.
• Microsoft Entra ID Knowledge – Experience managing users and groups, configuring conditional access and identity protection, and applying identity and access management (IAM) concepts such as RBAC, PIM, single sign-on (SSO), and identity federation.
• Security Acumen – Solid understanding of endpoint security principles, including access controls, encryption, compliance policies, and threat detection.
• Troubleshooting Expertise – Proven ability to diagnose and resolve technical issues involving hardware, software, and network connectivity.
• Communication Skills – Strong written and verbal communication skills with the ability to effectively collaborate with end users and cross-functional teams.
• Customer-Focused Approach – Demonstrated commitment to delivering exceptional customer service and supporting end-user needs.
• Documentation and Analytical Skills – Excellent documentation practices and critical thinking abilities to analyze problems and implement effective solutions.
• Demonstrated alignment with organizational mission, brand principles, and core values, with the ability to reflect these behaviors in daily work.

Preferred Qualifications

• Microsoft 365 Certified: Administrator Expert (preferred)

Education and Experience

• A bachelor’s degree in a professional specialty or similar discipline and
• A minimum of four years of IT support, desktop and endpoint administration, application management or related fields.
• An equivalent combination of advanced education, training, and experience will be considered.

GENESYS Consulting Services, Inc. is proud to be an equal opportunity employer.