IT Support Technician I — Windows & Mac Onsite

Gathr Outdoors; Higganum (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Gathr Outdoors in Higganum, CT is seeking an IT Support Technician I to be the first point of contact for end users, delivering Tier 1 hardware, software, and connectivity support in a modern hybrid environment.

In this role you will work with Windows 11, macOS, Microsoft Entra ID, Microsoft 365, and cloud-based systems such as NetSuite, handling onboarding/offboarding, asset inventory, and basic troubleshooting. Occasional travel between locations may be required.

Qualifications

• High School diploma required; technical training, certifications, or equivalent experience preferred.
• 1–2 years of IT support experience in a Microsoft environment, including internships or equivalent hands-on training, preferred.
• Strong knowledge of Microsoft Windows 11 and macOS support and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, and Microsoft Entra ID concepts.
• Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.
• Strong customer service and communication skills with a professional and positive attitude.
• Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
• Experience working with ticketing systems and documenting technical issues preferred.

Responsibilities

• Provide onsite and remote Tier 1 support for PC and Mac hardware, software, printers, mobile devices, and peripherals.
• Troubleshoot user issues related to Windows 10/11, macOS, Microsoft 365, Teams, Outlook, VPN connectivity, and Wi‑Fi access.
• Escalate unresolved or advanced technical issues to senior IT staff in accordance with SLAs.
• Assist with employee onboarding and offboarding, including hardware setup, account provisioning, and access management.
• Create, modify, and disable user accounts in Microsoft Active Directory and Microsoft Entra ID following documented procedures.
• Support Microsoft 365 administration including Exchange mailboxes, Teams, OneDrive, and SharePoint permissions.
• Maintain IT asset inventory including deployment, recovery, tagging, and lifecycle tracking of hardware and software.
• Assist with operating system updates, endpoint patching, antivirus monitoring, and endpoint health maintenance.
• Troubleshoot basic network connectivity issues involving Ethernet, Wi‑Fi, VPN, DNS, and printers.
• Assist with conference room technology, audio/visual equipment, and VoIP phone systems.
• Demonstrate willingness to learn and adopt AI productivity tools (such as Microsoft Copilot, Claude) to improve support efficiency and documentation.
• Document troubleshooting steps, create knowledge base articles, and maintain internal IT documentation.
• Coordinate with vendors and third‑party support providers as needed.
• Support company IT projects, office moves, hardware refreshes, and other initiatives as assigned.
• Perform other duties and projects as assigned.

Skills

Windows 11

macOS

Microsoft 365

Active Directory

Entra ID

Networking basics

Customer service

Ticketing systems

Education

Associate degree in Information Technology

Tools

NetSuite

Ticketing system

Job description

Gathr Outdoors in Higganum, CT is seeking an IT Support Technician I to be the first point of contact for end users, delivering Tier 1 hardware, software, and connectivity support in a modern hybrid environment.

In this role you will work with Windows 11, macOS, Microsoft Entra ID, Microsoft 365, and cloud-based systems such as NetSuite, handling onboarding/offboarding, asset inventory, and basic troubleshooting. Occasional travel between locations may be required.