Endpoint IT Support Lead — Admissions Technology

Georgia 4-H; Athens (GA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Benefits Eligible

TRS or ORP Retirement Plan

Full Time

Job summary

The University of Georgia is seeking an IT Support Professional III for the Office of Undergraduate Admissions in Athens. This role provides technical support and leads endpoint management initiatives to enable admissions programs and initiatives, including the deployment and optimization of endpoint solutions and Slate CRM usage.

The successful candidate will have a Bachelor’s degree with 5 years of relevant experience, strong troubleshooting skills, and the ability to work with

Qualifications

• Bachelor’s degree in a related field or equivalent and 5 years of professional experience
• Experience evaluating, implementing, administering, and optimizing endpoint management platforms and associated technologies
• Ability to analyze organizational requirements and translate business needs into sustainable technical solutions
• Experience architecting and leading technology implementations, conducting technical assessments, developing standards and procedures, and independently managing complex technical projects
• Working knowledge of enterprise technology environments, including Active Directory, Microsoft Entra ID, endpoint security solutions, device management platforms, collaboration technologies, and networking concepts such as TCP/IP, DNS, DHCP, VPN
• Familiarity with Technolutions Slate or similar CRM platforms used in higher education is preferred

Responsibilities

• Serve as the primary point of contact for end-user technology support within the Office of Undergraduate Admissions, providing timely and professional resolution of hardware, software, and account-related issues
• Lead the deployment, configuration, lifecycle management, and ongoing optimization of endpoint devices in accordance with university security, operational, and technology standards
• Analyze and resolve complex endpoint, application, and infrastructure-related issues while identifying opportunities to improve reliability, security, and operational efficiency
• Manage the department’s technology asset inventory and lifecycle program, ensuring accurate records, compliance with institutional standards, and informed decision-making regarding equipment deployment, utilization, replacement, and retirement
• Serve as the Departmental Network Liaison (DNL), coordinating with central IT organizations on networking, security, endpoint management, and infrastructure initiatives impacting the Admissions technology environment
• Serve as the department’s technical authority for endpoint and mobile device management technologies, including the research, evaluation, implementation, optimization, and lifecycle management of enterprise endpoint solutions.
• Administer and support admissions technology platforms, including Technolutions Slate and related systems, serving as a technical resource for troubleshooting, process improvement, system functionality, and operational support
• Plan, coordinate, and oversee technology solutions supporting admissions events, presentations, and recruitment initiatives, ensuring reliable operation of critical technology resources and services
• Participate in departmental, divisional, and technology-related meetings to support communication, coordination, and operational planning
• Develop and maintain technical standards, operational procedures, governance practices, and documentation supporting Admissions technology services
• Assist with technology procurement activities, including product evaluation and vendor coordination as needed
• Perform other duties and special projects as assigned in support of the Office of Undergraduate Admissions

Skills

Endpoint management

Technical leadership

Customer focus

Project coordination

Systems troubleshooting

Education

Bachelor’s degree in a related field or equivalent and 5 years of professional experience

Tools

Technolutions Slate

Job description

The University of Georgia is seeking an IT Support Professional III for the Office of Undergraduate Admissions in Athens. This role provides technical support and leads endpoint management initiatives to enable admissions programs and initiatives, including the deployment and optimization of endpoint solutions and Slate CRM usage.

The successful candidate will have a Bachelor’s degree with 5 years of relevant experience, strong troubleshooting skills, and the ability to work with