Endpoint IT Specialist - Remote Support

Christopher Newport University; Newport News (VA); Hybrid; USD 47,000 - 59,000; Full time

Job summary

Christopher Newport University is seeking an Information Technology Specialist I to provide frontline endpoint support across Windows, macOS, and mobile devices. This full-time role collaborates with Endpoint Administrators to ensure secure, reliable, and efficiently managed computing services for the campus community.

The ideal candidate has strong customer service, basic networking knowledge, and experience with endpoint management tools like Intune or Jamf Pro.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree in computer science, information technology, or related field.
• Jamf 100 certification or ability to obtain within six months.

Responsibilities

• Provide technical support for endpoint computing across Windows, macOS, and mobile devices.
• Assist with device provisioning, software deployment, configuration, security, and lifecycle processes.
• Document technical procedures and troubleshooting steps.
• Collaborate with endpoint administrators to maintain reliable and secure endpoints.

Skills

Windows & macOS knowledge

Endpoint management concepts

Microsoft Intune

Jamf Pro

Microsoft 365 / Entra

Defender for Endpoint

Networking basics

IT service management

Interpersonal communication

Verbal & written customer service

Documentation

Learning & adapting to new tech

Education

Bachelor’s degree in computer science, information technology, or related field

High school diploma or equivalent

Jamf 100 certification or ability to obtain within six months

Tools

Jamf Pro

Microsoft Intune

Patch My PC

HelpSpot

Apple School Manager

Job description

Christopher Newport University is seeking an Information Technology Specialist I to provide frontline endpoint support across Windows, macOS, and mobile devices. This full-time role collaborates with Endpoint Administrators to ensure secure, reliable, and efficiently managed computing services for the campus community.

The ideal candidate has strong customer service, basic networking knowledge, and experience with endpoint management tools like Intune or Jamf Pro.