Endpoint Technician 00432

Christopher Newport University - Main Campus; Newport News (VA); On-site; USD 47,000 - 59,000; Full time

Job summary

Christopher Newport University - Main Campus in Newport News, Virginia seeks an Endpoint Technician to provide frontline IT support for end users, diagnose issues, and maintain Microsoft Windows and Apple macOS environments. Strong customer service and ticketing experience are required, with Jamf 100 certification or progress toward it within six months.

The role is a full-time position; the hiring range is $47,288 to $59,110, commensurate with education and experience.

Qualifications

• High school diploma or equivalent
• Bachelor’s degree in computer science, information technology, a related technical field, or equivalent relevant professional experience
• Jamf 100 certification or ability to obtain Jamf 100 certification within six months of employment.
• Experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology
• Experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems
• Experience working with computer hardware, software applications, peripherals, or common endpoint technologies
• Experience working in a technology support, service desk, help desk, or similar customer focused technical environment
• Experience working with IT service management or ticketing platforms such as HelpSpot or similar systems
• Experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms
• Experience with managed application deployment and patching technologies such as Patch My PC or similar solutions
• Experience supporting endpoint security technologies such as Microsoft Defender for Endpoint
• Experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies
• Experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment
• Familiarity with mobile devices and operating systems including iOS, iPadOS, and Android
• Experience supporting technology within a college or university environment
• Experience documenting technical procedures, standard operating procedures, or knowledge base information

Skills

Customer service

Troubleshooting end user devices

Windows & macOS support

IT service environment

Education

Bachelor's degree in computer science or related field

High school diploma or equivalent

Tools

Jamf Pro

Microsoft Intune

Patch My PC

Apple School Manager

Defender for Endpoint

Job description

Title: Endpoint Technician 00432

Agency: Christopher Newport University - Main Campus

Location: Newport News, Virginia

FLSA: Non Exempt

Hiring Range: CNU 7: Salary $47,288 to $59,110, Commensurate with Education and Experience

Full Time or Part Time

Job Description

Minimum Qualifications

Education

• High school graduate or equivalent education/experience that equates to a high school diploma.

Certification(s)

• Jamf 100 certification or the ability to obtain Jamf 100 certification within six months of employment.

Experience

• Experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology.
• Experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems.
• Experience working with computer hardware, software applications, peripherals, or common endpoint technologies.
• Experience working in a technology support, service desk, help desk, or similar customer focused technical environment.

Additional Considerations

Education

• Bachelor’s degree in computer science, information technology, a related technical field, or equivalent relevant professional experience.

Certifications

• Apple, Jamf, Microsoft, CompTIA A+, CompTIA Network+, or other relevant information technology certifications.

Experience

• Experience working with IT service management or ticketing platforms such as HelpSpot or similar systems.
• Experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms.
• Experience with managed application deployment and patching technologies such as Patch My PC or similar solutions.
• Experience supporting endpoint security technologies such as Microsoft Defender for Endpoint.
• Experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies.
• Experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment.
• Familiarity with mobile devices and operating systems including iOS, iPadOS, and Android.
• Experience supporting technology within a college or university environment.
• Experience documenting technical procedures, standard operating procedures, or knowledge base information.