Endpoint Technician 00432

Christopher Newport University; Newport News (VA); Hybrid; USD 47,000 - 59,000; Full time

Job summary

Christopher Newport University is seeking an Information Technology Specialist I to provide frontline endpoint support across Windows, macOS, and mobile devices. This full-time role collaborates with Endpoint Administrators to ensure secure, reliable, and efficiently managed computing services for the campus community.

The ideal candidate has strong customer service, basic networking knowledge, and experience with endpoint management tools like Intune or Jamf Pro.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree in computer science, information technology, or related field.
• Jamf 100 certification or ability to obtain within six months.

Responsibilities

• Provide technical support for endpoint computing across Windows, macOS, and mobile devices.
• Assist with device provisioning, software deployment, configuration, security, and lifecycle processes.
• Document technical procedures and troubleshooting steps.
• Collaborate with endpoint administrators to maintain reliable and secure endpoints.

Skills

Windows & macOS knowledge

Endpoint management concepts

Microsoft Intune

Jamf Pro

Microsoft 365 / Entra

Defender for Endpoint

Networking basics

IT service management

Interpersonal communication

Verbal & written customer service

Documentation

Learning & adapting to new tech

Education

Bachelor’s degree in computer science, information technology, or related field

High school diploma or equivalent

Jamf 100 certification or ability to obtain within six months

Tools

Jamf Pro

Microsoft Intune

Patch My PC

HelpSpot

Apple School Manager

Job description

Working Title:

Endpoint Technician 00432

Role Title:

Information Technology Specialist I

Position Number:

00432

FLSA:

Non Exempt

Appointment Type:

Full Time

Type of Posting:

General Public

Is Sensitive Position?:

No

Designated Personnel:

Yes

Responsible Employee:

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement:

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest:

No

Is this a restricted position subject to availability of funding?:

No

Departmental Objective:

Our core mission is to support the computing infrastructure that underpins the University’s information systems. We aim to assist customers throughout the campus community in leveraging these systems to their fullest potential. This includes providing technical assistance and guidance and developing and implementing new solutions to improve system efficiency and effectiveness. Our team works closely with stakeholders across the University to ensure that our services align with the community’s needs and contribute to the institution’s overall success.

Purpose of the Position:

To provide technical support services that maintain and support Christopher Newport University’s technology infrastructure, with a primary focus on endpoint computing. This position provides high quality technical and customer support to the CNU community across Windows, macOS, mobile devices, and associated peripherals. The position works closely with Endpoint Administrators and other IT Services staff to support modern endpoint management, device provisioning, software deployment, configuration, security, and lifecycle processes. The position also develops and maintains technical documentation, standard operating procedures, and troubleshooting resources to support consistent and efficient service delivery. Through direct customer support, proactive troubleshooting, process improvement, and collaboration with endpoint administrators, this position helps ensure University endpoint systems remain reliable, secure, efficiently managed, and responsive to the needs of the CNU community.

Knowledge, Skills, and Abilities Related to Position:

• Knowledge of Microsoft Windows and Apple macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
• Knowledge of modern endpoint management concepts, including mobile device management, device provisioning, configuration profiles, application deployment, device compliance, and lifecycle management.
• Familiarity with endpoint management platforms such as Microsoft Intune and Jamf Pro.
• Familiarity with Microsoft 365 and Microsoft Entra authentication concepts, including Multi Factor Authentication, device registration, and common authentication troubleshooting.
• Familiarity with endpoint security concepts and security management tools such as Microsoft Defender for Endpoint.
• Knowledge of software and hardware installation, configuration, troubleshooting, and repair.
• Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, wired and wireless connectivity, and common network troubleshooting techniques.
• Familiarity with IT service management and ticketing systems.
• Excellent interpersonal and communication skills.
• Exceptional verbal and written customer service skills.
• Ability to model high levels of professionalism, integrity, and appropriate workplace behavior.
• Ability to effectively document technical work, troubleshooting procedures, and customer interactions.
• Ability to learn new technologies and processes, identify gaps in existing practices, and recommend improvements that enhance service delivery, reliability, and efficiency.

Education, Experience, Licensure, Certification Required:

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma.

Certification(s):

• Jamf 100 certification or the ability to obtain Jamf 100 certification within six months of employment.

Experience:

• Experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology.
• Experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems.
• Experience working with computer hardware, software applications, peripherals, or common endpoint technologies.
• Experience working in a technology support, service desk, help desk, or similar customer focused technical environment.

Additional Considerations:

Education:

• Bachelor’s degree in computer science, information technology, a related technical field, or equivalent relevant professional experience.

Certifications:

• Apple, Jamf, Microsoft, CompTIA A+, CompTIA Network+, or other relevant information technology certifications.

Experience:

• Experience working with IT service management or ticketing platforms such as HelpSpot or similar systems.
• Experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms.
• Experience with managed application deployment and patching technologies such as Patch My PC or similar solutions.
• Experience supporting endpoint security technologies such as Microsoft Defender for Endpoint.
• Experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies.
• Experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment.
• Familiarity with mobile devices and operating systems including iOS, iPadOS, and Android.
• Experience supporting technology within a college or university environment.
• Experience documenting technical procedures, standard operating procedures, or knowledge base information.

Salary Information:

Salary $47,288 to $59,110, Commensurate with Education and Experience

CNU Information:

This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, https://cnu.edu/hr/benefits/.

Role Code:

39111

Conditions of Employment:

• This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.
• Selected candidate must attend a 2-day New Employee Orientation Program.

Is this position telework eligible?:

Yes

Telework Eligibility Disclaimer:

This position is eligible for periodic telework as determined by the department. Eligibility is not guaranteed, and is subject to supervisor approval. Eligibility will depend on the likelihood of the employee’s success in a telework arrangement and the supervisor’s ability to manage telework. Departments and/or Human Resources may modify or revoke eligibility at any time. Employees will be required to sign a Telework Agreement.

Light Lifting (less than 20 lbs.)

Essential

Moderate Lifting (20-50 lbs.)

Essential

Heavy Lifting (more than 50 lbs.)

Marginal

Pushing/Pulling

Essential

Standing

Essential

Sitting

Essential

Bending

Essential

Walking

Essential

Climbing

Non-Applicable

Reaching

Essential

Repetitive Motion

Essential

Fast Pace

Essential

Average Pace

Essential

Multiple Priorities

Essential

Intense Customer Interaction

Essential

Multiple Stimuli

Essential

Frequency Changes

Essential

Memory

Essential

Reasoning:

Essential

Hearing:

Essential

Reading:

Essential

Analyzing:

Essential

Logic:

Essential

Verbal Communication:

Essential

Written Communication:

Essential

Posting Number:

PS1260P

Number of Vacancies:

1

Posting Date:

09/14/2026

Closing Date:

09/21/2026

Open Until Filled:

No

EEO/Diversity Statement(s):

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement

Reasonable Accommodation Request:

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling [phone].

Background Check:

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.