Desktop Support Engineer

Cypress HCM; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Join an innovative firm as a Desktop Support Engineer, where you will play a pivotal role in maintaining and enhancing the technology that keeps the organization running smoothly. This position involves providing top-notch support to employees, ensuring their technical needs are met, and troubleshooting various hardware and software issues. You'll work closely with management to implement technology initiatives and lead projects that enhance operational efficiency. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity to make a significant impact.

Qualifications

• Strong understanding of MS365 and Windows operating systems.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Maintain and improve technical systems for employee support.
• Respond to hardware and software problems promptly.
• Provide high-touch support to executives and staff.

Skills

Verbal & written communication skills

MS365 (Teams, OneDrive/SharePoint)

Windows 10/Windows 11

Zoom (meetings, webinars, rooms)

Hardware (printers, laptops, workstations, iPhones)

Problem-solving skills

Ability to follow procedures and documentation

Ability to seek solutions proactively

Experience working under pressure

Job description

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $60.00/hr

Responsibilities:

• Maintain and improve technical systems of the firm to ensure all employees have the technology they need to complete their work and the firm’s important files and information remain safe and intact.
• Create new user accounts, configure laptops, and set up their desks and workstations.
• Respond to hardware and software problems.
• Manage projects to update end-user hardware and software, including iPhone’s, operating systems, etc.
• Ensure continuity of end-user facing technologies.
• Independently execute tasks related to employee and client facing meetings, such as audio and visual equipment, computer hardware used for presentations, etc.
• Provide high-touch, white-glove support to executives, assistants, and staff.
• Take ownership of issues and ensure prompt resolution of tickets.
• Work on imaging and deployment of computers.
• Work closely with management to develop and execute technical and operational project plans.
• Act as team lead when meeting with various departments to discuss technology initiatives.
• Frequently contribute to idea generation through group meetings and discussions.
• Troubleshoot and resolve day to day technical software, hardware and network issues and assist with other daily requests.
• Provide remote/on-call support.
• Resolve incident tickets through timely & accurate diagnosis and implement an appropriate solution.
• Collaborate and communicate with team members to keep everyone informed.
• Assist with office moves and system upgrades.

Required Skills:

• Excellent verbal & written communications skills.
• Strong understanding of MS365 - Teams, OneDrive/SharePoint, etc.
• Strong knowledge of Windows 10/Windows 11.
• Knowledge of Zoom (meetings, webinars, rooms).
• Hardware – printers, laptops, workstations, iPhones.
• Willing to get hands dirty (moves, installs, etc.).
• Excellent problem-solving skills.
• Can follow procedures, policies, documentation.
• Ability to pro-actively seek solutions to problems.
• Ability to identify areas of improvement for all services being provided by the IT Support Team.
• Experience working under pressure.

Hourly Pay Rate: $50-$60

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Engineering

• Industries

  Financial Services and Banking

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