Endpoint & Display Troubleshooter — Hardware QA (Contract)

TEK Systems

Pennsylvania

On-site

USD 45,000 - 51,000

Full time

9 days ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Paid Time Off

Job summary

TEKsystems is seeking a contract Hands-On Endpoint & Display Troubleshooter based in Spring, TX. The role focuses on diagnosing and resolving complex hardware and display issues across enterprise PCs, docks, USB-C/Thunderbolt, graphics drivers, BIOS, firmware, and OS interactions.

You will reproduce issues, build test configurations, compare known-good vs failing setups, and verify fixes independently, documenting findings and ensuring root cause resolution.

Qualifications

Hands-on troubleshooting of enterprise PCs, monitors, docking stations, USB-C/Thunderbolt, graphics drivers, BIOS and firmware.
Ability to reproduce issues, build test configurations and compare known-good vs failing setups.
Independent research, documentation of findings and verification that fixes resolve the issue.

Responsibilities

Hands-on troubleshooting of enterprise PCs, monitors, docking stations, USB-C/Thunderbolt, graphics drivers, BIOS and firmware beyond basic rebooting or replacement.
Reproduce technical issues, build test configurations, perform A/B comparisons, identify root cause.
Test and validate hardware, drivers, firmware, BIOS, and OS changes; document findings and verify fixes.

Skills

Endpoint & Display Troubleshooting

Root Cause Analysis

Hardware Validation

Job description

You will reproduce issues, build test configurations, compare known-good vs failing setups, and verify fixes independently, documenting findings and ensuring root cause resolution.

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