Display Solutions Engineer - Onsite in Spring TX

Insight Global; Spring (TX); On-site; USD 41,000 - 51,000; Full time

Job summary

Insight Global is seeking a highly skilled Display Engineer to join the customer support team in Spring, TX. You will manage escalations, support software and hardware diagnostics, and collaborate across multiple teams to deliver high-quality display solutions in both pre-sale and post-sale environments.

Responsibilities include leading complex investigations of display issues (black screens, signal loss, wake/resume failures), reproducing enterprise test configurations, applying root-cause

Qualifications

• Display engineering experience or strong diagnostic/problem-solving skills.
• Ability to collaborate across multiple teams and communicate clearly.
• Experience supporting pre-sale and post-sale activities an advantage.

Responsibilities

• Lead end-to-end investigations of display issues such as black screens, signal loss, and wake/resume failures.
• Reproduce enterprise test configurations to mirror reported endpoints, monitors, and docking paths.
• Apply disciplined root-cause isolation with structured testing to confirm issues.
• Troubleshoot display paths including DisplayPort, HDMI, USB-C DP Alt Mode, and Thunderbolt/USB4.
• Validate multi-monitor setups and high-res, high-refresh configurations.
• Isolate peripheral paths and validate docking hub functions and power delivery.
• Perform regression validation to assess impact of firmware/driver/OS changes.

Job description

Insight Global is seeking a highly skilled Display Engineer to join the customer support team in Spring, TX. You will manage escalations, support software and hardware diagnostics, and collaborate across multiple teams to deliver high-quality display solutions in both pre-sale and post-sale environments.

Responsibilities include leading complex investigations of display issues (black screens, signal loss, wake/resume failures), reproducing enterprise test configurations, applying root-cause