Display Engineer

Insight Global; Spring (TX); On-site; USD 41,000 - 51,000; Full time

Job summary

Insight Global is seeking a highly skilled Display Engineer to join the customer support team in Spring, TX. You will manage escalations, support software and hardware diagnostics, and collaborate across multiple teams to deliver high-quality display solutions in both pre-sale and post-sale environments.

Responsibilities include leading complex investigations of display issues (black screens, signal loss, wake/resume failures), reproducing enterprise test configurations, applying root-cause

Qualifications

• Display engineering experience or strong diagnostic/problem-solving skills.
• Ability to collaborate across multiple teams and communicate clearly.
• Experience supporting pre-sale and post-sale activities an advantage.

Responsibilities

• Lead end-to-end investigations of display issues such as black screens, signal loss, and wake/resume failures.
• Reproduce enterprise test configurations to mirror reported endpoints, monitors, and docking paths.
• Apply disciplined root-cause isolation with structured testing to confirm issues.
• Troubleshoot display paths including DisplayPort, HDMI, USB-C DP Alt Mode, and Thunderbolt/USB4.
• Validate multi-monitor setups and high-res, high-refresh configurations.
• Isolate peripheral paths and validate docking hub functions and power delivery.
• Perform regression validation to assess impact of firmware/driver/OS changes.

Job description

Duration: Long term - open ended contract - 1-5 years +

Location: Onsite 5 days a week in Spring, TX

Compensation: $30-37hr W2 - Depending on level of experience

Job Description

Insight Global is seeking a highly skilled and customer-focused Display Engineer to join the customer support team at one of our clients in Spring, Texas. This role is pivotal in managing complex escalations, supporting software and hardware diagnostics, and collaborating across various teams to deliver high-quality display solutions. The ideal candidate will be a technical expert with strong communication skills and a proactive approach to problem-solving in both pre-sale and post-sale environments.

Key Responsibilities

• Lead complex display investigations: End-to-end troubleshooting of black screens, signal loss, delayed detection, wake/resume failures, resolution or scaling issues, refresh-rate limits, multi-monitor instability, and dock-to-display behavior.
• Reproduce enterprise environments: Build test configurations replicating the reported endpoint, monitor, dock, cable/adapter path, OS, firmware, driver, and peripherals for field-accurate results.
• Apply disciplined root-cause isolation: Controlled A/B and known-good-versus-known-bad testing with structured matrices, isolating one variable at a time to confirm root cause.
• Troubleshoot the complete display path: DisplayPort, HDMI, USB-C DP Alt Mode, Thunderbolt/USB4, link training, EDID, MST/SST, DSC, link bandwidth, HDCP, and power delivery.
• Validate demanding topologies: Single- and multi-monitor configurations, daisy chains, docking paths, and high-resolution/high-refresh setups that stress bandwidth or topology management.
• Isolate integrated peripheral paths: Independently validate display, USB, webcam, microphone, audio, Ethernet, and power-delivery functions of monitors that double as docking hubs.
• Perform regression validation: Compare behavior before/after firmware, driver, BIOS, and OS changes, confirming via repeatable testing whether an update introduces, resolves, or exposes an issue.