Endoscopy Front Desk Administrative Secretary

Beth Israel Lahey Health; Woburn (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health's Winchester Hospital Endoscopy Center is seeking a Front Desk Administrative Secretary to join a patient-focused team. You will schedule patient appointments, process billing and support clerical functions, ensuring a smooth and welcoming patient experience.

The role requires 1 year of high-volume customer service, a high school diploma or GED, and proficiency with ECW and Outlook is a plus.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a high-volume customer service position.
• ECW and Outlook experience is helpful but not required.
• Minimum of 3 years secretarial experience preferred.

Responsibilities

• Schedule patient appointments and process billing of patient charges.
• Phone interactions, registration, scheduling, co-pay collection and appointment confirmations.
• Provide general secretarial and clerical support for hospital departments.

Skills

Customer service

Scheduling

Billing

Phone etiquette

Education

High School Diploma or GED

Tools

ECW

Outlook

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

According to established policies and procedures, provides general secretarial and clerical support for Hospital Departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions.

Job Description:

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

As an Front Dest Administrative Secretary for our Endoscopy Center, you will be responsible for scheduling patient appointments and processing billing of patient charges while supporting the department in various clerical functions. You will need to be an enthusiastic team player with great customer service skills, have the ability to multi-task in addition to ability to work well with others.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Education: High School Degree or GED

Experience: A minimum of 1 year of experience in a high volume customer service related position. ECW and outlook experience helpful but not required. Minimum of 3 years secretarial experience preferred.

Beth Israel Lahey Health (BILH) is an integrated health system dedicated to creating healthier communities - one person at a time - through seamless care and ground-breaking science, driven by excellence, innovation and equity.

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.

Pay Range:

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled