End-User Tech & Systems Support Specialist

Edwards Electrical & Mechanical Inc.; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Edwards Electrical & Mechanical Inc. is seeking an IT Help Desk Specialist to log and triage issues, diagnose hardware and software problems, and provide friendly support across in-person, phone, and email channels.

The role covers installation, configuration, maintenance, and troubleshooting of computer systems, plus onboarding of new users and offboarding of departing staff. Occasional travel to remote offices is required.

Qualifications

• Associate degree or higher in computer-related discipline; bachelor’s degree preferred.
• 1–5 years’ end-user facing troubleshooting experience.
• Experience supporting remote users across multiple locations preferred.
• Windows 11/10, Microsoft Office, web conferencing, printers/scanners.
• iPhone/iPad, MDM, cellular modems, hotspots; basic TCP/IP networking.

Responsibilities

• Log, process, and prioritize help desk issues.
• Diagnose, troubleshoot, and solve hardware, software, and telecom issues.
• Provide excellent customer service in person, phone, and email.
• Assist with delivery, configuration, setup, maintenance, and troubleshooting of systems.
• Train end users and create instructions or documentation as needed.
• Onboard new users and offboard terminated users.
• Repair or replace damaged hardware and mobile devices.
• Install software updates and patches.
• Coordinate with vendors to assist with support activities.
• Manage mobile devices using MDM tools.
• Occasionally travel to remote offices.
• Follow up with users to ensure full resolution.

Skills

Customer support

Independent work

Technical communication

Trend analysis

Education

Associate degree or higher

Bachelor’s degree preferred

Job description

Edwards Electrical & Mechanical Inc. is seeking an IT Help Desk Specialist to log and triage issues, diagnose hardware and software problems, and provide friendly support across in-person, phone, and email channels.

The role covers installation, configuration, maintenance, and troubleshooting of computer systems, plus onboarding of new users and offboarding of departing staff. Occasional travel to remote offices is required.