End-User Tech Support Specialist II

University of Rochester; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Rochester is seeking an IT Support Technician to deliver frontline and second-line support for end-user computing devices across our campus. You will troubleshoot OS, connectivity and application issues, and assist with setup, configuration and maintenance of endpoint devices.

Leverage remote troubleshooting tools and virtual desktop technologies to ensure timely resolutions and project participation.

Qualifications

• High School diploma or equivalent required with 2+ years of relevant experience preferred.
• Experience providing end-user computing support for desktops, laptops, and mobile devices.
• Strong customer service, communication, and problem-solving skills are essential.

Responsibilities

• Provide first and second level technical support for end-user computing devices, including desktops, laptops and mobiles.
• Troubleshoot and resolve device issues, assist with setup, configuration and maintenance of endpoint devices.
• Serve as primary contact for end-users for OS, connectivity or application issues and document resolutions.

Skills

Customer service

Communication

Problem solving

OS knowledge

Hardware troubleshooting

Mac devices

Education

High School diploma or equivalent

Tools

Remote troubleshooting tools

Virtual desktop technologies

Job description

The University of Rochester is seeking an IT Support Technician to deliver frontline and second-line support for end-user computing devices across our campus. You will troubleshoot OS, connectivity and application issues, and assist with setup, configuration and maintenance of endpoint devices.

Leverage remote troubleshooting tools and virtual desktop technologies to ensure timely resolutions and project participation.