End-User Tech Support Technician II — Device & OS Expert

University of Rochester; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Rochester is seeking a regular full-time IT Support technician to deliver first- and second-level support for end-user computing devices. Responsibilities include troubleshooting devices, deploying endpoint hardware, and ensuring smooth operation across PC and Mac environments.

Candidates should have a high school diploma or equivalent with 2+ years of relevant experience, strong customer service, and the ability to work flexible day shifts to support 24/7 operations.

Qualifications

• Requires high school diploma or equivalent and 2 years of relevant experience, or an equivalent combination.
• Excellent customer service and communication skills are essential.
• Willingness to work varied shifts to ensure 24/7/365 coverage.

Responsibilities

• Provide first and second level technical support for end-user computing devices (desktops, laptops, mobile devices).
• Troubleshoot and resolve device issues, in-person or remotely; configure and maintain endpoint devices.
• Serve as primary contact for end-users on OS, connectivity or application issues; test and deploy new systems and peripherals.

Skills

Customer service

Communication skills

Problem solving

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Remote troubleshooting tools

Virtual desktop technologies

Job description

The University of Rochester is seeking a regular full-time IT Support technician to deliver first- and second-level support for end-user computing devices. Responsibilities include troubleshooting devices, deploying endpoint hardware, and ensuring smooth operation across PC and Mac environments.

Candidates should have a high school diploma or equivalent with 2+ years of relevant experience, strong customer service, and the ability to work flexible day shifts to support 24/7 operations.